Trust Board papers - University Hospital Southampton NHS ...

2.1 CQUIN for Patient ExperienceThe patient experience CQUIN target is split into two deliverables. The national inpatient surveyCQUIN score target is 65.0. The national inpatient survey was carried out in October 2012 for patientsattending the trust in August 2012. Results from the survey will be available in February 2013.The local CQUIN target to be achieved in Q4 is set at 82.0. August saw a dip in performance withrecovery in September. October results are tentative due to low numbers of surveys on patients fromthe discharge facility due to its relocation this month.Local results from two of the 5 survey questions are reported below:Since June’s positive result when the data point wasabove the upper control limit, results from theprevious four months sit just below. However, theyare all above the mean.October saw an improvement on theprevious month’s result and is abovethe mean. Since December 2011 whenthe result went above the upper controllimit, all results have been within controllimits.Actions in Quarter: Divisional CQUIN scores have been calculated and shared with divisions/care groups. Actionplans have been submitted from some care groups in order to ensure sustainable performance.4