Trust Board papers - University Hospital Southampton NHS ...

Appendix A:Friends and Family TestProject PlanProject DetailsDate 29 th November 2012Version 1.0Status DraftTitle UHS Friends and Family Test Implementation PlanAuthor Julia Barton, Associate Director of Nursing & Patient ExperienceDistribution & approvals historyVersion Distributed to: Date Action taken Approved by1.0 Trust ExecutiveCommittee7/12/12 1) The project plan wasapproved.2) That senior medicalmembership of the FFTproject group be confirmed.TEC (Chair A.Matthews)1.0 Project Title: Friends and Family Test Project Plan2.0 Aims/Objectives of the Project2.1 To deliver a new patient experience survey, which will provide a headline measure ofpatient satisfaction and loyalty.2.2 To determine the level of patient satisfaction of trust services by ward or clinicaldepartment2.3 To provide the majority if inpatients and those attending the emergency departmentwith an opportunity to express satisfaction/dissatisfaction with trust services.2.4 To ensure dissemination of patient feedback and learning to front line staff in orderto initiative change and improvement programmes.2.5 To meet SHA and DoH key milestones for project delivery – on time and in budget.2.6 To maximise the opportunity to ensure UHS continues to develop a patient centredfocus as stated in the trust value “Patients First.”4