OKI Coordinated Public Transit Human Services Transportation Plan ...

Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 12Public Survey of Specialized Transportation Service User NeedsWhat three improvements are most important to you?Answer OptionsGeographic area of serviceEvening serviceWeekend serviceHandicapped-accessible serviceDoor-to-door serviceThrough-the-door service / personal assistance withNext-day or same-day serviceAffordability of faresDestinations of medical tripsDestinations of shopping and non-medical tripsDestinations of employment tripsInter-agency coordinationFrequency of serviceGuaranteed ride home serviceCorrelation of transportation schedule to work shiftAvailability of information on routes, schedules, etc.Ability to transfer between systemsAbility to transfer between routesEligibility requirementsOther (please specify)ResponsePercentResponse Count32.2% 5921.9% 4030.6% 5618.6% 3424.0% 449.3% 1723.0% 4245.4% 8316.9% 3115.8% 2912.0% 223.8% 713.1% 2421.9% 407.1% 139.8% 187.1% 136.0% 114.9% 924answered questionskipped question18311950.0%45.0%40.0%35.0%30.0%25.0%20.0%15.0%10.0%5.0%0.0%Geographic area …Weekend serviceDoor-to-door …Next-day or …Destinations of …Destinations of …Frequency of …Correlation of …Ability to transfer …Eligibility …What three improvements are most important to you?Number Other (please specify) Categories1Complete flexibility (24 hour on demandservice), affordability (around half themarket rate of taxi fares), and completereliability (going and coming when andwhere we choose in a reasonable time);service comparable to people who drivetheir own cars. How hard is it tounderstand this concept, and how hard is itto achieve for officials with common sense?Do you have any idea as to how muchparatransit systems like Access and RAMPspend to transport riders to places they donot want to go and transport them to placesthey want to go at times that they do notwant to go? If officials decided to providetransportation in a reliable, flexible, andaffordable manner; both riders andtransportation entities would be winners.2 none3 n/a4 Don't use5 I don't know, have not had to use it.6 Haven't needed yetAppendix B B-60