OKI Coordinated Public Transit Human Services Transportation Plan ...

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Appendix B - Survey Results From Transportation Operator AgenciesSpecialized Transportation Needs: Butler County December 13, 20111. Are there areas in Butler County where specialized transportation is notavailable to residents, or where transportation should be expanded?(What population group would that serve? Seniors? People with disabilities? People withlimited income? All three groups with special needs?)Hamilton Ross/OkeanaOxford Reily/ Morgan TownshipRTA is countywide but sometimes full or unaffordable.2. Are there destinations Butler County that should be served byspecialized transportation -- or served better?(examples: medical centers, social service agencies, job centers, free stores, shoppingareas, etc.) Miami University in Oxford Cincinnati Mills M.U. connecting all 4 campuses Medical Centers as they spread out Atrium Medical Center-Middletown – VOA areawhich serves Butler Co. Residents Dayton connections Mercy – Fairfield Many non walkable/ pedestrian Cincinnati Financialfriendly areas (busy 4 lane roads) Government service centers, especially now that tight budgets are closing satelliteoffices. (Middletown welfare office closed in November) City of Monroe seeks ways to get people to Monroe jobs in the SR63 corridor.3. Does specialized transportation need to be improved for travel to placesoutside of Butler County? What destinations need to be served?Hamilton County Blue Ash and MasonWarren County More options in the I-275 corridorMontgomery County Middletown North – Montgomery Co.Dayton Connections Middletown South – Hamilton Co.“Pill Hill” CincinnatiNeed inter-county buses, especially in West Chester area and I-75 corridor at the Park nRide lots.Need Park n Rides closer to Hamilton and Middletown (Atrium Medical Center).4. Are there areas where different transportation services overlap, orwhere agencies could better coordinate service?(For example, are there agencies that provide the same types of trips for the same typesof users? Is there a need to centralize dispatching or information services?)BCRTA tried to centralize, would like to try again w/ info services.Page 1 of 3Appendix B B-74
Appendix B - Survey Results From Transportation Operator AgenciesSpecialized Transportation Needs: Butler County December 13, 2011Should evaluate contracts with private services to determine if some of niche servicescan go public.Seek critical masses to reduce one-user trips, seek more efficiency.Contractual services overlap (ex. BCBDD contractors and Medical contractors).BCRTA could work with Middletown to maximize use of available fed. transit funds (RTAknows how to generate local match).Much medical money goes to LaFleur out of B.C. rather than local services.Senior services avoid duplication of medical transport services by subsidizing cost andgoing into homes.Services for day programs (disabled) are a patchwork.BCBDD could better coordinate day program services w/ BCRTA.Could share maintenance facilities, bulk fuel purchases.5. What’s needed for transportation to serve people better?Reliability – daily transport to jobs.o Challenge: pairing demand-response, door-to-door service with sustainability.Lower fares ($5 each way is unaffordable for some).Wheelchair accessibilityo Challenge: bus evacuation/ safety and expense and insurance.County needs more fixed route serviceso Challenge: takes 3 years to build ridership.Weekend service (not available now)o Employers such as Kroger and Meijer need weekend services.Holiday serviceAfter hour service for second and third shift workers, such as custodians.Extended Discussion:a) Any comments on the times when transportation is available? (weekends, evenings,correlation to work shifts, frequency of service)Yes to all examples.Guaranteed Ride Home – need more for workers, BCRTA tried to work withCornerstone.o i.e. partial shift, conditional hours (go home if not busy), child illness.b) Any suggestions for how agencies might coordinate to improve service? (sharemaintenance facilities? Share driver training for volunteers? develop 1-stop travel callcenters … with information on all modes and on eligibility requirements?)Share volunteer driver training in coordination with ODOT instruction.Butler County would benefit greatly from a one-stop call center.Page 2 of 3Appendix B B-75
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