OKI Coordinated Public Transit Human Services Transportation Plan ...

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OKI Coordinated Public Transit – Human Services Transportation Plan May 20123.6 Needs Indicated by Public Meeting DiscussionsOKI held a public meeting on December 13, 2011 to discuss needs and elicitsuggestions for improving transportation services to elderly, disabled and low-incomepopulations. In addition to issuing media notices, OKI invited agencies in the regionserving clients from the target populations, posted meeting information on the OKIwebsite and made announcements at various OKI meetings leading up to the event.The public meeting provided attendees with the opportunity to identify transportationneeds and suggest improvements through discussions based on five specific geographicareas in the region. To best obtain information from attendees, OKI organizedattendees by their geographic area of interest. The geographic areas included ButlerCounty, Clermont County, Hamilton County, Warren County and Northern Kentucky(including Boone, Campbell and Kenton). Thirty-six individuals participated,representing the region’s seven counties in Ohio and Kentucky and twenty-sevenagencies or organizations that operate transportation services for the target populationsor serve the target populations who use them. Participants included both agency staffand clients. Three of the region’s largest transit agencies, SORTA, TANK and BCRTA,also participated.Participants were asked to discuss transportation needs of the target populations insmall-group sessions, following presentations that provided overviews of theCoordinated Plan, the data and processes used in the Plan update, and how the Plan isused to guide decisions on the use of federal funds in the OKI Region. Discussion ineach geographic group focused on five questions about transportation service areas andneeded improvements. Summarized below are common themes and issues raised bymore than one geographic group during the public meeting discussions:Areas where service is unavailable – Limitation in service is not necessarilygeographic but is based upon the number of vehicles available to serve and the type ofassistance provided by drivers. Comments were expressed in nearly every geographicbreak-out discussion regarding these limitations.Destinations to which service should be provided – Universities, communitycolleges, trade schools and other facilities providing adult education and training werecited as priority destinations by most geographic discussion groups. Hospitals andmedical facilities also topped the list when discussing destinations where service shouldbe provided. The “Pill Hill” or Uptown area of Cincinnati was specifically mentioned bymost geographic discussion groups as a priority destination. The region’s majoremployment centers, including downtown Cincinnati, Hebron, West Chester, Blue Ashand Mason were identified by discussion groups as needing priority service.Government service centers, major shopping centers and entertainment centers werealso discussed as needing priority service for the target populations.Chapter Three3-13
OKI Coordinated Public Transit – Human Services Transportation Plan May 2012A need for service to non-emergency medical appointments was also expressed bydiscussion groups. Individuals in the target populations may put off routine or nonemergencymedical appointments due to not having a convenient way to travel, whichcan lead to their medical issues becoming more serious. It was also mentioned thatambulance services are sometime used, which would not be necessary if moreconvenient services were provided for such trips.The Northern Kentucky discussion group expressed a need for services to destinationsto the counties south of Boone, Campbell and Kenton Counties. Warren Countyparticipants identified service needs to Montgomery County and Dayton connections.Areas where service overlaps or coordination could be improved – Sharingmaintenance facilities and bulk fuel purchases were identified as potential areas wherecoordination could be improved and benefits could be realized. Having “real time’”information was also mentioned as necessary in allowing for better coordination by allagencies. The concept of a central call center or clearinghouse, familiar with all agencyprograms to better serve clients, was mentioned in nearly every discussion group as ameans for improving coordination among service providers.Overall, the following constitute recurring comments and suggestions offered by publicmeeting participants about needs and obstacles to improving transportation for thetarget populations.Suggestions for better service: Improved Reliability – daily transport to jobs. Challenge: pairing demand-response, door-to-door service withsustainability. Lower fares ($5 each way is unaffordable for some). Wheelchair accessibility Challenge: bus evacuation/safety, expense of equipment and insurance. Weekend service Employers such as Kroger and Meijer need weekend service. Holiday service After -hour service for second and third shift workers, such as custodians.Public meeting attendees were also asked to prioritize needs by responding to a briefwritten list. The results of their prioritization are provided in Table 3-4.Chapter Three3-14
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OKI Coordinated Public Transit Human Services Transportation Plan ...

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