OKI Coordinated Public Transit Human Services Transportation Plan ...

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Appendix B - Survey Results From Transportation Operator Agencies1. Are there areas in Northern Kentucky where specialized transportation is notavailable to residents, or where transportation should be expanded?(What population group would that serve? Seniors? People with disabilities? People withlimited income? All three groups with special needs?)• 5 rural counties in serious need (Carroll, Gallatin, Grant, Owen, Pendleton), more sothan 3 urban counties (Boone, Campbell, Kenton).• Tank provides ADA paratransit services to about half of the 3 urban counties.• Traditionally, lack of coordinated effort among providers.o Starting to meet to seek funding for a coordinated “dispatch” type service andcoordinated plan.o ADD district is convening group but want group to make decisions.• Need money to provide service to folks out in the region.• Huge need is non-emergency – doctors visits, appointments, etc.2. Are there destinations Northern Kentucky that should be served byspecialized transportation -- or served better?(examples: medical centers, social service agencies, job centers, free stores, shoppingareas, etc.)• Education – Falmouth to NKU for example.• Medical – Need for getting to Cincinnati “pill hill area” and veterans need to get to the VAin Cincinnati.• Day Tripper – Door to door for seniors.• Currently users must contact each provider separately.• Ideas for Collaboration: Resource Center, Dispatch total coordination.• Tank has plans to locate new hubs and connect w/ fixed routes.• Transportation needs will only become greater.• Airport well served.• Hebron and Walton are employment areas that are underserviced.• Barbara Steward, Workforce Development w/ add can speak to work.3. Does specialized transportation need to be improved for travel to placesoutside of Northern Kentucky? What destinations need to be served?• VA in Louisville for Carroll, Grant, Gallatin Counties.• Dialysis transport for South Counties to Boone & Kenton County is large need.• Metro/ Tank w/ Day Tripper and Paratransit services.• Need for getting to Cincinnati “pill hill area” and veterans need to get to the VA inCincinnati.Appendix B B-84
Appendix B - Survey Results From Transportation Operator Agencies4. Are there areas where different transportation services overlap, orwhere agencies could better coordinate service?(For example, are there agencies that provide the same types of trips for the same typesof users? Is there a need to centralize dispatching or information services?)• A lot of Overlap.o 3 Providers serving same client at different rates.• Federal Funding prohibits use of variety to users.• Have to tap into a lot of “buckets” to make it work.• Need to break down barrier w/ funding.• Late Day and Saturday appointments for medical are a real problem; long treatment,dialysis, etc.• Better way to limit resources, can’t have everything for everyone.• All funding has been concentrated toward medical trips.5. What’s needed for transportation to serve people better?• Funding timing for lower 5 counties is different than northern 3 counties.• Tried to get funding of coordinated service person in last round, funding was cut to eachproject and couldn’t make it work so gave money to SNK. Need that funding.Report-Out to Larger GroupTransportation providers and needs represented:• Community Cab• BAWAC• Tank• LKLPMajor or Most Frequent Comments on Service Areas:• Major need in 5 rural counties coming to 3 urban counties.• Lack of coordinated plan between providers.• Limited options outside TANK areas.• Unscheduled Trips – ex. someone sick needing to go to doctor.• Breaking down barriers between funding streams.• Limited weekend and night services – specialized transportation.Major or Most Frequent Comments on Other Transportation Needs:• Needs for more transportation to go to Louisville and Cincinnati for Veterans.• Dispatch Center for persons to call?• Transportation needs will increase with time because of baby boomers.• People are moving to less dense areas that do not have service and are asking forservices to employment centers (Walton, Hebron).• Coordination between TANK and Metro??Appendix B B-85
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