OKI Coordinated Public Transit Human Services Transportation Plan ...

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Appendix B - Survey Results From Transportation Operator Agencies50Public Survey of Specialized Transportation Service User NeedsQuestion 6Bus stops are not within walking distance of our home. Accessis not reliable for the disabled.Limited hours and routes. Not dependable when you have tobe somewhere at a specific time (like work). Also, will not beable to transport often if they do not have a previously51 scheduled route in the area.52 There is only one service that is never on time.53 n/a54Buses are often late and unreliable. Plus, route options arelimited and almost always require traveling downtown. Iwould use rail options if Cincinnati had them.They aren't always available. Sometimes they can drop you offat an appointment but not pick you up. If your dr is runninglate, you have to leave when the bus comes or they leave you55 with no way home.56 Lacking in West Chester57i live on the edge of Butler County and Hamilton County andsubsequently get no service from either transitMy son cannot self-propel his chair to a bus stop and rarely58 goes to places on bus lines. He is too dependent.59 Access trips are time consuming and generally inefficientWhen we have occasion to use it the staff and service have been60 excellentAccess has been very reliable and my son uses it daily to get to61 Goodwill program62 N/A63My main concern is for the clients I serve, they make very littlemoney and itseems every year or every other year Metro goes up on the fare.It hits them hard.64 Seldom on time.65 limited service in our area.66Uts is extremely expensive. Only one available. We do live ina subdivision surrounded by 2 moreAppendix B B-42
Appendix B - Survey Results From Transportation Operator AgenciesPublic Survey of Specialized Transportation Service User NeedsQuestion 667 RTA is often over booked and can't keep up with the demandDoes not ahve a regualr route throughout the county that is68 affordable69 Hours and Routes are not accommodating to most.70 Nothing available, on weekends, except taxi.71It would be more beneficial if the routes included extendedevening services.72Warren Co. Transit seems to run primarily on "routes" andtherefore the times often don't meet the needs of our folks(typically when we (staff of WCBDD) call to requesttransportation they tell us they can't do it but this last time theywere able to work something out). I've often received feedbackfrom our individuals stating transit isn't reliable for getting youto your destination on time which is a huge problem when youare going to work. Also, the hours transit runs are VERYlimited.Metro s Access system is poorly managed and as a result is areal disservice to the disabled people in this area. To start,Metro has the attitude that they are doing disabled people a"favor" by offering this service. Do they not realize that peopledon't want to be disabled and would much rather not have touse this service? The guarantee that someone will be home in 2hours is a joke. The routes that are mapped out don't makesense and you have a disabled person riding around in a van(not a very smooth ride) for two hours while drivers go backand forth across town instead of taking a route that actuallymakes sense. You have a "window" of when you will be pickedup which requires people to stand in the cold/rain/heat/darkwaiting for their ride. This can be dangerous for many disabledpeople. A simple solution to this would be a phone call orknock on the door when they arrive. Again, this is done in othercities. First Transit operates the para transit system in PortlandOR and they are based in Cincinnati. Why are things so73 different in Cincinnati?74 No stops in BethelAppendix B B-43
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