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Campus Crime and Security Act Report - Argosy University

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Step Four: Prepare the MessageThe CMT will discuss appropriate response alternatives for the campus, developing severalcourses of action, <strong>and</strong> then select the best as determined by consensus.Important Elements:Concern for the victim(s) <strong>and</strong> their families.Communicate how the college is h<strong>and</strong>ling the situation.Demonstrate a solid track record.Demonstrate preventative measures that <strong>Argosy</strong> has taken to prevent such a crisis.Communicate what measures the college will take to prevent such an occurrence fromhappening in the future.Speed of response <strong>and</strong> completeness of information.Tool:Media spokespersonFact sheet/press releasesAlertFind Emergency Notification SystemPR Emergency Alert System for main site <strong>and</strong> student portalStep Five: Establish Communication SystemsIn times of crisis, the <strong>University</strong> must be seen by its constituents as actively managing thesituation. For this reason, it is especially important that the college keep its many audiencesapprised of how it is h<strong>and</strong>ling the crisis. The CMT should take care to utilize the communicationsystem that will most effectively reach each audience.Internal Audiences:- Employees- Students- Parents of students- Alumni- Board of Trustees- Advisory Boards- EDMCCommunications systems: meetings, e-mail, communication coordinators, department directors,telephone, fax, newsletters, Send Word Now Emergency Notification System <strong>and</strong> website.External Audiences:Media Tools: press release, campus website, Send Word Now system, press conference,media visits, telephone, fax, newsletters <strong>and</strong> website.- Employers- Business partners- Industry leaders- Government- Neighbors- Accrediting bodiesTools: visits, fax, telephones, websites, e-mail <strong>and</strong> letters.6

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