Odisha - CCTNS - RFP - VOL - National Crime Records Bureau

RFP for Selection of System Integrator of CCTNSmeetings and amendments issued from time to time during the bidding process and onthe basis of which SI has submitted its Proposal.(eee) “Replacement SI” means the meaning attributed to it under Schedule X of thisContract.(fff) “Scheduled Maintenance Time” shall mean the time that the System is not in servicedue to a scheduled activity as defined in this SLA. The scheduled maintenance timewould not be during 16X6 timeframe. Further, scheduled maintenance time is planneddowntime with the prior permission of Odisha State Police.(ggg) “Scheduled operation time” means the scheduled operating hours of the System forthe month. All scheduled maintenance time on the System would be deducted fromthe total operation time for the month to give the scheduled operation time. The totaloperation time for the systems and applications will be 24X7X365.(hhh) “Services” means the services to be performed by the SI in pursuant to the Contractmore elaborately provided in the RFP and mentioned in ARTICLE 3 of the Contract.(iii) "Service Level" means the level of service and other performance criteria determiningthe completion of services by the SI as set out in ARTICLE 19.(jjj) “SI Assets for Own Use” or “SI Assets” means assets other than the Project Assetsincluding but not limited to the computer hardware, software, Network components,power supply and other tangible equipment owned and used by SI for the Project.(kkk) “Software” shall mean all the software including and not limited to CAS (State)Software provided, designed, developed or integrated by the SI pursuant to theProject.(lll) “Source Code” means the human-readable version of the Software made up of thesource program containing computer instructions and Data definitions, which cannot beexecuted on a computer processor without compilation or conversion into binarylanguage.(mmm)“Solution” means the application software, proposed by SI to meet the functional andtechnical requirements of the BUYER. This includes all the hardware, equipment,servers, third party tools, databases, and middleware software required to make itwork as a complete CAS (State).(nnn) “Stakeholders” means Odisha State Police, Government of Odisha, citizens and citizenGroups, departments such as jails, courts, passports office, transport Departments,hospitals and the entities designated by Odisha State Police in which CAS (State) needsto be implemented.(ooo) “System” means the completed CAS (State) enhanced, developed, implemented andmaintained exclusively for Odisha State Police by SI, pursuant to the Project.(ppp) “System or Application downtime” means accumulated time during which the Systemis totally inoperable within the Scheduled Operation Time but outside the scheduledmaintenance time and measured from the time Odisha State Police and/or itsemployees log a call with the SI team of the failure or the failure is known to the SIfrom the availability measurement tools to the time when the System is returned toproper operation.(qqq) “Third Party Software” means systems or any part thereof for which the IntellectualProperty Rights are owned by a third party and the BUYER has been granted a license touse.(rrr) “Transfer Date” shall mean date on which the Project Assets or any part thereof aretransferred to the BUYER or its nominee, pursuant to the Contract, on Go Live comingVolume IIIContractual and Legal Specifications14