Odisha - CCTNS - RFP - VOL - National Crime Records Bureau

RFP for Selection of System Integrator of CCTNS(f)(g)(h)(i)(j)(k)(l)SI warrants for a period of three years of mandatory support and two years of supportoptional at BUYER‟s discretion for maintenance of the CAS (State) from the date of GoLive; that the Project Assets and/or services supplied under this Contract and eachcomponent used in the software thereof shall be free from all types of defects /failures.If within the period of warranty, the Project Assets are reported by the BUYER to havefailed to perform as per the specifications, SI shall rectify the same free of charge oraccept damages as per Service Levels and terms of damages contained in this Contract.Warranty of such Project Asset would be extended by such duration. Record of the downtime would be maintained by user in log book. Resources required for fixes shall bemaintained at the Project Site.In case complete delivery of the Project Assets are delayed beyond the period stipulatedin this Contract, then SI undertakes that the annual maintenance period for such ProjectAssets shall be extended to that extent.SI hereby warrants that necessary service back up during the annual maintenance shallbe provided and it will ensure that the performance, availability, and other metrics forapplication (including OS) is as per Service Levels described in Schedule II.SI hereby warrants that it will collect and maintain all the information collected fromvarious offices at the Project Sites of Odisha State Police. All such information will betreated as Confidential Information by the SI and will not be disclosed and used by itother than the purposes set out in this Contract.SI shall be responsible for the acts of its employees, sub-contractors, OEM personnel orany other persons deployed by it for performing its obligations pursuant to the Project.SI hereby warrants that it will fulfill its entire obligations listed in all the volumes of RFPand the Contract in pursuant to the Project.5.4. Mutual covenants, representation and warranties of the BUYER and SIThe Parties represent and warrants to each other that they will be responsible for fulfilling alltheir responsibilities as per the Contract.5.5. InsuranceSI warrants and represents that it shall maintain adequate standard forms of comprehensiveinsurance including liability insurance and any other insurance for the personnel, assets, Data,software, etc and further agrees to provide to the BUYER on request copies of such policy ofinsurance and evidence that the premiums have been paid. SI also warrants and representsthat it shall keep all their respective directors, partners, advisers, agents, representativesand or employees adequately insured in respect of business travel in Odisha and furtheragrees to provide to the BUYER on request copies of such policy of insurance and evidencethat the premiums have been paid.Volume IIIContractual and Legal Specifications28