A Multidisciplinary Research Journal - Devanga Arts College

Respondents whose opinion scores were above 58 were considered as having
high – level opinion scores were below 54 were considered as having low-level opinion and the
respondents whose opinion scores were in between 54 and 58 were classified as having
medium-level opinion.
CLASSIFICATION OF CUSTOMERS ON THE BASIS OF OPINION SCORES
S.NO. LEVEL OF OPINION
NUMBER OF
RESPONDENTS
PERCENTAGE
TO TOTAL
1. High Level attitude 33 22
2. Medium Level attitude 96 64
3. Low Level attitude 21 14
CHI – SQUARE TEST
Total 150 100
Chi-Square Test has been applied to measure the opinion level of bank customers about
the services provided by Pandian Grama Bank.
The following formula has been used.
Chi-Square Test =
� (O-E) 2
E = Row total X Column Total
Grand Total
E
O = Observed frequency; E = Expected Frequency
df = Degree of Freedom = (r-1) (c-1); r = row; c = column
The following hypotheses were framed for analyzing the opinion of the customers
about the banking towards services provided by the Pandian Grama Bank.