Plan Administrator's Guide — List Bill - RBC Insurance

F. How to Report ClaimsFor claims inquiries, please call RBC Insurance’s Life and Health Claims Department toll-freeat 1-877-519-9501.If your Plan does not provide some of these benefit, disregard instructions for those areas.To expedite the processing of your claim, please:■ Indicate the policy number, social insurance and certificate/identification number on all claim forms■■Answer all questions fully■■Ensure that all required statements to support the claim are submitted with the claim forms■■Forward the completed form and other pertinent data to RBC Insurance’s Life and HealthClaims DepartmentType of claimShort Term DisabilityEmployeeLong Term DisabilityEmployeeProtocol for claim submission■ Short Term Disability Claim Form(Claimant’s, Employer’s and AttendingPhysician’s Statements to be completed)■ Employer’s Statement of Employee’s earnings■ Claim form to be sent within 15 days of disability■ Long Term Disability Claim Form(Claimant’s, Employer’s and AttendingPhysician’s Statements to be completed)■ Employer’s Statement of Employee’s earnings■ Claim form to be sent as soon as possiblefollowing the date of disability, but in no eventless than 30 days prior to the end of theelimination periodLife insuranceEmployee/Dependent■ Proof of Death - Claimant’s Statement■ Proof of Death - Physician’s Statement■ Employer Statement36 Plan Administrator’s Guide — List Bill