Plan Administrator's Guide — List Bill - RBC Insurance

■2. Interested in iServicesWe now offer Internet-based services to help simplify your plan administration and communicationneeds. Designed with direct input from our customers, these services include:■ Easy access to account and employee information.■■Flexible options for communicating employee changes.■ Full support when you need it, through online help features and a dedicated iServices Support Team.To learn more please contact our iServices Centre at 1-888-840-1148 or iservicescanada@rbc.com.3. Ordering Additional SuppliesIn your Administration Portfolio you will find a supply of forms that you will need for the administrationof your Plan. When these run low, you may request additional forms from your local RBC InsuranceSales of ce, or by completing the REQUEST FOR GROUP INSURANCE SUPPLIES form and forwarding it toyour local RBC Insurance sales office. Please include your policy number. To avoid running out of anyform completely, particularly employee benefits booklets, please ensure that you provide your RBCInsurance Customer Service Representative with sufficient advance notice.4. Reporting a Policyholder Change of AddressTo ensure that billing statements and other correspondence are received at your of ce without delay,kindly inform RBC Insurance, Group Customer Account Services immediately of any change in yourbusiness address. Please include your policy number.5. Reporting a Plan Administrator ChangeIf the responsibility for the administration of your Group Plan changes hands, kindly advise RBC Insurance,Group Customer Account Services immediately, in writing, of the contact person with whom you wish us tocorrespond. Please include your policy number.6. Requesting a Change to Your Group Insurance PolicyAny revisions to change benefits, add affiliated or subsidiary employers, change the contribution basisor to make other Plan changes must be requested in writing. Contact your Broker or RBC InsuranceCustomer Service Representative in your local sales office, who can assist you in making such changes.Plan Administrator’s Guide — List Bill39