Plan Administrator's Guide â List Bill - RBC Insurance

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G. General1. Directory AssistanceFor your convenience, below is a directory to assist you in addressing any questions you may have.A) RBC Insurance Customer Service - General InquiriesThe representatives in your local RBC Insurance sales office can assist you with your general customerservice inquiries. Local sales Offices:Montreal710 – 1100 Rene Levesque Blvd.Montreal, PQH3B 4N4Toronto483 Bay Street, North Tower, Suite 1000Toronto, ONM5G 2E7Vancouver2985 Virtual Way, Suite 300Vancouver, BCV5M 4X71-800-567-1648514-954-1205Fax: 514-954-12061-800-387-1555416-594-3700Fax: 416-861-08971-800-661-4547604-689-1738Fax: 604-683-3320B) RBC Insurance Group Customer Account Services - Billing InquiriesGroup BillingP.O. Box 1800, Stn BMississauga, ONL4Y 3W6iServicesP.O. Box 1800, Stn BMississauga, ONL4Y 3W61-888-604-3434Fax: 1-800-296-6987groupclientservices@rbc.com1-888-840-1148Fax: 1-800-296-6987iservicescanada@rbc.comC) RBC Insurance’s Life and Health Claims Department - Claims InquiriesClaims4435 Station AToronto, ONM5W 5Y81-877-519-9501416-643-4700Fax: 1-800-714-8861claimservices@rbc.com38 Plan Administrator’s Guide — List Bill
■2. Interested in iServicesWe now offer Internet-based services to help simplify your plan administration and communicationneeds. Designed with direct input from our customers, these services include:■ Easy access to account and employee information.■■Flexible options for communicating employee changes.■ Full support when you need it, through online help features and a dedicated iServices Support Team.To learn more please contact our iServices Centre at 1-888-840-1148 or iservicescanada@rbc.com.3. Ordering Additional SuppliesIn your Administration Portfolio you will find a supply of forms that you will need for the administrationof your Plan. When these run low, you may request additional forms from your local RBC InsuranceSales of ce, or by completing the REQUEST FOR GROUP INSURANCE SUPPLIES form and forwarding it toyour local RBC Insurance sales office. Please include your policy number. To avoid running out of anyform completely, particularly employee benefits booklets, please ensure that you provide your RBCInsurance Customer Service Representative with sufficient advance notice.4. Reporting a Policyholder Change of AddressTo ensure that billing statements and other correspondence are received at your of ce without delay,kindly inform RBC Insurance, Group Customer Account Services immediately of any change in yourbusiness address. Please include your policy number.5. Reporting a Plan Administrator ChangeIf the responsibility for the administration of your Group Plan changes hands, kindly advise RBC Insurance,Group Customer Account Services immediately, in writing, of the contact person with whom you wish us tocorrespond. Please include your policy number.6. Requesting a Change to Your Group Insurance PolicyAny revisions to change benefits, add affiliated or subsidiary employers, change the contribution basisor to make other Plan changes must be requested in writing. Contact your Broker or RBC InsuranceCustomer Service Representative in your local sales office, who can assist you in making such changes.Plan Administrator’s Guide — List Bill39
Page 4 and 5: IntroductionThank you for choosing
Page 6 and 7: 2. Life InsuranceTo enrol new emplo
Page 8 and 9: 4. Waiving the Waiting PeriodThe Wa
Page 10 and 11: 7. Refusal of CoveragePay special a
Page 12 and 13: 2a. Change of ClassPlease refer to
Page 14 and 15: 3. Change of Name and/or Beneficiar
Page 16 and 17: 8. Terminating Eligible DependentsI
Page 18 and 19: D. Inactive Employees1. Lay-off/Lea
Page 20 and 21: E. Understanding Your Group Premium
Page 22 and 23: 4. Sample Premium CalculationsThe p
Page 24 and 25: How do I calculate Basic Life cover
Page 26 and 27: How do I calculate Dependent Life c
Page 28 and 29: How do I calculate STD coverage for
Page 30 and 31: How do I calculate LTD coverage for
Page 32 and 33: How do I calculate back-charges for
Page 34 and 35: How do I calculate back-charges/cre
Page 36 and 37: F. How to Report ClaimsFor claims i
Page 40 and 41: 7. Group Insurance AuditPeriodicall
Page 42: Please note that this paragraph is

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Plan Administrator's Guide â List Bill - RBC Insurance