Plan Administrator's Guide — List Bill - RBC Insurance

IntroductionThank you for choosing RBC Insurance ® . We are pleased to have the opportunity to meet yourinsurance needs through flexible product choices and responsive service.RBC Insurance provides a wide range of insurance solutions designed to help people balance theirwork and personal lives, return to work after disability, and protect their assets from the financialeffects of illness or injury. We hope you will come to count on us to add value that goes beyond theinsurance protection and to provide service that exceeds your expectations.We have prepared this Plan Administrator’s Guide to help you understand how to administer thebenefit plan your Company purchased from RBC Insurance. Additionally, it will assist you in guidingyour employees through the various processes that will involve them.Your role as Plan Administrator will be clearly outlined in this Guide. This tool will help you managethe many details and procedures you need to be aware of to successfully administer your benefitsprogram. When the information you need is beyond the scope of this guide, you may be referred toother Plan documents, such as your Group Insurance Policy, or directed to your Customer ServiceRepresentative in your local RBC Insurance sales office. For your convenience, a business card isenclosed within your portfolio. In addition, we have included a telephone listing to assist you indirecting your inquiries. Please refer to “Directory Assistance” in the final section of this Guide.As you use this Guide, please keep the following terms in mind:“You” means the Plan Administrator“Company” means the Employer“Us” and “we” means RBC Life Insurance Company“Employee” means employee of your Company or member of your organization,union or associationTo ensure prompt service, please include your Group Policy Number and Company Name on allcorrespondence and forms. (You will find this number on your GROUP PREMIUM STATEMENT.)Welcome to RBC Insurance. We look forward to serving you.4 Plan Administrator’s Guide — List Bill