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22 |<br />

DEUTSCHE BAHN <strong>AG</strong><br />

CLear StrategiC tHrUSt<br />

Our strategic thrust is clearly defined: based on a strong core<br />

business in Germany our goal is to continue our progress by<br />

introducing new products and entering new markets. We intro-<br />

duced four special initiatives aimed at helping us achieve this<br />

goal: customers and quality, engineering, capital expenditures<br />

and our market initiative.<br />

Strengthening our core business<br />

We are continuing to further develop from our core business<br />

platform. In doing so we are pursuing the goal of sustainable<br />

stability as well as reinforcing our core business by increasing<br />

the quality and efficiency of our operations. Customer-oriented<br />

service measures are being expanded by the customer and<br />

quality initiative while ensuring that the quality of our operations<br />

is also being improved. Along with these measures the<br />

engineering initiative is focused on raising the levels of safety<br />

and quality in our operations and optimizing collaboration<br />

between us and the industrial sector. After all, the capital<br />

expenditure initiative involves significantly higher quality derived<br />

from investments made to procure new vehicles, modernize the<br />

infrastructure, as well as harmonizing the IT landscape.<br />

Development of new offers<br />

We want to exploit possible synergies within our business<br />

portfolio even better than in the past so we can offer our customers<br />

improved and new attractive offers. Furthermore, we<br />

also want to realize intermodal potential to reduce costs. Our<br />

emphasis here is on the further expansion of integrated offers<br />

by intelligently linking different modes of transport together.<br />

We must take ecological challenges into consideration<br />

when we create new mobility and logistical solutions, and when<br />

we further develop existing solutions. In order to operate our<br />

transport networks in a sustainable and future-oriented manner<br />

we have set ourselves the goal of reducing the CO2 emitted by<br />

our rail, road, air and waterway transports by 20 % (in comparison<br />

to 2006) by 2020.<br />

Expand and strengthen transport networks<br />

Future-capable transport networks require continuous expansion<br />

into new markets. Within the framework of the market initiative<br />

we are realizing the opportunities involved in developing and<br />

strengthening transport networks based on customer needs.<br />

The advancing liberalization of our home market, in particular,<br />

requires us to expand our business activities into new markets<br />

outside of Germany. The acquisition of the British transport<br />

company Arriva during the year under review enabled us to<br />

expand our European passenger transport network thereby<br />

taking a major step forward towards becoming an international<br />

provider of mobility services. In addition to growing our transport<br />

networks, we also want to further strengthen existing networks<br />

and achieve an optimal level of integration.<br />

Parallel to these activities we also want to market our railway<br />

know-how to a greater extent than we have in the past, thereby<br />

making a decisive contribution towards the global renaissance<br />

of rail. We will achieve this by marketing the experience we have<br />

gained in planning complex transport networks around the world<br />

thereby creating the prerequisites to win follow-up assignments.<br />

The 49 % stake we obtained in the Qatar railways Development<br />

Company (QrDC) in the previous year was an important step in<br />

this direction.<br />

integrateD MoBiLitY in gerManY<br />

anD poSitioning in eUrope<br />

Within the German passenger transport sector we are further<br />

raising the performance capabilities of our rail products and<br />

integrating individual services to form comprehensive mobility<br />

solutions. This means that we are linking various transport<br />

modes together and offering our customers flexible door-to-door<br />

solutions from a single source. In doing so we enable the creation<br />

of complete end-to-end travel chains, thereby offering a com-<br />

petitive and ecologically beneficial alternative to motorized<br />

individual transport.<br />

We work closely with our end-customers, as well as other<br />

companies and policymakers when we develop additional products<br />

for our range of mobility offers. This is because we operate efficient<br />

and integrated transport networks in local and long-distance<br />

transport. The links in these networks are being continually<br />

improved in line with customer requirements, thereby generating<br />

optimized connection possibilities to make time-saving transports<br />

a reality.<br />

By integrating various individual systems into a compre-<br />

hensive offer we provide our customers all of the needed travel<br />

information and make it easier for them to book various mobility<br />

options from a single source. This linkage and the possibility to<br />

bundle transport together allows customers to reduce their<br />

mobility costs and benefit from a more comprehensive offer<br />

both in terms of national and international travel. We are working<br />

together with various partners to develop the electronic<br />

Touch&Travel system that allows customers to use a mobile<br />

phone as a ticket for various modes of transport.

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