IGS Proposal Industrial Bank Volume 2: Corporate Experience
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Strategic Communications for Court Services<br />
and Offender Supervision Agency (CSOSA)<br />
Contract Number: GS-07F-0777X<br />
Contract Type: Labor Hour (LH) Task Order (TO)<br />
Client’s Name/Address: Court Offender<br />
Supervision Services and Agency<br />
633 Indiana Avenue, NW<br />
Washington, DC 20004<br />
Contract Value: $197,000<br />
Dates of Service:<br />
September 2016–September 2017<br />
Project Manager: Towan Isom<br />
DUNS Number: 028461106<br />
Contract Office: Court Offender Supervision<br />
Services and Agency<br />
Contracting Officer Representative:<br />
Lisa Rawlings, lisa.rawlings@csosa.gov<br />
Contracting Officer: Chelly Johnson-Jones,<br />
chelly.johnson-jones@csosa.gov<br />
Synopsis of Work Performed:<br />
The Court Offender Supervision Services Agency (CSOSA) is a federal, executive branch agency<br />
created by Congress through the National Capital Revitalization and Self-Government Improvement<br />
Act of 1997. CSOSA’s mission is to enhance public safety, prevent crime, and reduce recidivism<br />
among those supervised and to support the fair administration of justice in close collaboration<br />
with the community. CSOSA engaged <strong>IGS</strong> to provide assessment, training, consultation, and<br />
technical assistance for the development and implementation of a strategic communications<br />
plan. Our top services include:<br />
Baseline Assessment:<br />
Immediately following the kick-off meeting, <strong>IGS</strong> started the research process. First the team<br />
worked with the Contracting Officer Representative (COR) to schedule one-on-one interviews<br />
with five CSOSA executives, including the director of the agency. <strong>IGS</strong> created an online internal<br />
assessment questionnaire and sent it to all CSOSA employees. <strong>IGS</strong> then scheduled three focus<br />
groups for staff and one focus group for CSOSA’s community partners. Each staff group consisted<br />
of five to eight employees from frontline staff to mid-level managers. Participants were asked a<br />
series of strategic questions that revealed valuable insights into both internal and external communication<br />
and perceptions of CSOSA throughout the agency and among key stakeholders. Interview<br />
findings were used to support market research that was conducted to identify gaps and<br />
areas of opportunity for CSOSA. Barriers with the potential to impede future adoption of CSO-<br />
SA messaging and outreach efforts were also identified during this process for further reference<br />
during the strategic communication plan development phase. Data was consolidated into a comprehensive<br />
report and presented in-person by the <strong>IGS</strong> team to the COR and CSOSA leadership.<br />
Proprietary and Confidential. This proposal response includes data that shall not be disclosed outside of <strong>Industrial</strong> <strong>Bank</strong>, and shall not be<br />
duplicated, used, or disclosed — in whole or in part — for any purpose other than to evaluate this response. 28
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