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Spiritual Dimension ..Biblical Perspective
to anyone—except for your obligation t o love one another. If you love your neighbor, you will
fulfill the requirements of God’s law” ( Romas 13:8). “Fools think their own way is right, but the
wise listen to others (Proverbs 12:15).
Measurement, Analysis, and Data Management
Data and information are the forces that driv e quality excellence and organizational performance
(Evans and Lindsay, 2008). One Boeing m anager once noted t hat the data will set y ou free
(Useem, 2000). Knowledge is the fundam ental build ing m aterial that helps t he organizati on t o
sustain a competitive advantage. “All organizations have it, but most don’t know what they know,
don’t use what they do know, and don’t reuse the knowledge they have” (Harrington, 2003; cited
in Evans and Lindsa y, 2008). “My pe ople are d estroyed for lack of knowledge” (Hosea 4:6).
Because they have no knowledge, even honorable m en are famished (Isaiah 5:13). But the fear of
the Lord is the beginnin g of wisdom and knowledge (Proverbs 1:7; 9:1 0). “God gives wisdom ,
knowledge and wisdom to those who please hi m” (Ecclesiastes 2:26). “And you will know the
truth, and the truth will set you free (John 8:32).
Wise people treasure knowledge (Proverbs 10:14). “Wise words satisfy like a good m eal; the
right words b ring satisfaction (Proverbs 18:20). Inde ed, it is “wonderful to be wise, to analy ze
and interpret things” (Ecclesiastes 8:1). Wisdom an d knowledge will provide stability f or our
times (I saiah 33:6). The organization must therefor e test and exa mine its wa ys (Lamentation s
3:40) and use data and knowledge assets to achie ve its key business r esults and strategic objectives.
Data and inf ormation should be used carefully for with the same measure that we u se, it
will be measured back to us (Luke 6: 38). Know ledge about be st practices o ught t o be s hared
among others performing similar jobs. The benefit can be tremendous not only for the recipient of
such knowledge but also on the sharer of the knowledge himself. “Give, and it will be given unto
you: good measure, pressed down, shaken together, and running over will be put int o your bosom”
(Luke 6:38). If we are willing, God will put His instructions deep within us, and write them
in our hearts” (Jeremiah 31:33). Process i mprovement requires new knowledge t o result in better
processes and procedures (Evans and L indsay, 2008). “I know all the things you do. I have seen
your love, your faith, your service, and your patient endurance. And I can see your constant improvement
in all these things” (Revelation 2:19).
Workforce Focus
Quality organizations help their wor kers to unde rstand their role in the organization and enable
them to do their best work. Workers who are valued, who understand the importance of their job,
and who have the freedom and the tools needed to do t hem will be committed and m otivated to
do great work. The Bible exhorts all em ployees to work with enthusiasm as though the y were
working for the Lord rather than for peo ple (Ephesians 6:7). They should work hard so that they
can present themselves to God and receive His approval, to be a good worker, one who does need
to be ashamed (2 Timothy 2:15). All are God’ s workers (1 Corinthians 3:9). No one should think
that he is better than he really is (Romans 12:3) . “Let y our light s o shine before men, that t hey
may see your good works and glorify your Father in heaven” (Matthew 5:16). Workers who protect
their employer’s interests will be rewarded (Proverbs 27:18).
In quality organizations, leaders get th eir workers involved i n a vigoro us program of the education
and self-improvement. They remove barriers that rob their workers of their right to prid e in
workmanship. They recognize that everyone wants to do a quality job. This is where the concept
of service becomes paramount. “For even the Son of Man came not to be served but to serve others
and to give His life as a ransom for many” (Matthew 20:28). And for the workers, the admonition
is “If your gift is ser ving others, serve them well” (Ro mans 12:7). Quality organizations
promote team building. The synergy developed within effective teams in terms of rel ationships,
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