Service catalog
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1.5 - EPM training (HFM, planning and EssBase)<br />
Status:<br />
<strong>Service</strong> type:<br />
Description:<br />
PROPOSITION<br />
On request<br />
Deliver an adequate traning to users and enhance their efficiency on EPM software<br />
Standard service:<br />
The training offer includes:<br />
- The organization of a training session (webcast or physical);<br />
- The animation of the training by presenting concrete cases of EPM uses;<br />
- The restitution through the provisioning of training support;<br />
- The experience feedback of Smarthys trainers on the use of EPM functionalities (hints and tips);<br />
Each course is evaluated by the participants with the aim of continuous improvement of content and<br />
pedagogy.<br />
Cost of service: 6 working unit(s) by Session (sessions of 10 users maximum)<br />
<strong>Service</strong> level:<br />
(processing time)<br />
White period<br />
To plan<br />
Red period<br />
NA<br />
Working hours:<br />
Not applicable<br />
Application perimeter:<br />
User Scope:<br />
Prerequisite:<br />
Implementation procedures:<br />
EPM application<br />
Business manager<br />
Demand validation and session planning<br />
Subscriptions and planning of training (common procedure between Smarthys and the client)<br />
Deliverables:<br />
Training support<br />
Request process:<br />
Monitoring Indicators:<br />
Not applicable<br />
Number of trained users<br />
Exclusions:
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