Service catalog
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1.2 - Smartview (install)<br />
Status:<br />
<strong>Service</strong> type:<br />
Description:<br />
PROPOSITION<br />
On request<br />
Provide the fully operational and correctly configured SmartView addin to financial users, according to their<br />
needs.<br />
Standardize and optimize the Smartview use.<br />
Create a standard allowing to spread a template.<br />
Standard service:<br />
This service includes on-demand installation of SmartView on a user machine:<br />
- Addin installation;<br />
- Connection initialization;<br />
- Standard options definition;<br />
It allows to enhance the user operationabilit and to reduce downtime due to the absence of the Smartview<br />
addin, a bad installation or an heterogeneity of usage.<br />
Cost of service: 1 working unit(s) by Laptop<br />
<strong>Service</strong> level:<br />
(processing time)<br />
White period<br />
7h<br />
Red period<br />
4h<br />
Working hours:<br />
Application perimeter:<br />
User Scope:<br />
Prerequisite:<br />
Implementation procedures:<br />
Working days<br />
9:00 - 6:00 PM (CET)<br />
On-call duty must be defined one month in advance<br />
Smartview<br />
EPM Users<br />
Having access to EPM<br />
Smartview installation procedure (Smarthys Internal procedure)<br />
Deliverables:<br />
Not applicable<br />
Request process:<br />
Monitoring Indicators:<br />
Ticket opening<br />
Number of installation<br />
Exclusions:
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