Service catalog
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2.5 - Rules, scripts change<br />
Status:<br />
<strong>Service</strong> type:<br />
Description:<br />
IN PRODUCTION<br />
On request<br />
Maintain and create a system and an operational calculation engine.<br />
Standard service:<br />
This service includes maintenance of the rules, a change tracking and the auditability of the changes<br />
operated.<br />
Smarthys handles versioning and configuration management (guaranteeing a track of all the changes in<br />
application) by using LCM (Life Cycle Management).<br />
Smarthys is committed to maintaining the skills on EPM tools as well as the specific application settings.<br />
Cost of service: 4 working unit(s) by Group (group of 10 lines)<br />
<strong>Service</strong> level:<br />
(processing time)<br />
White period<br />
Red period<br />
1 day 6h<br />
(The service level is the time between the request and the implementation on test environment)<br />
<strong>Service</strong>s hours:<br />
Application perimeter:<br />
User Scope:<br />
Prerequisite:<br />
Implementation procedures:<br />
Working days<br />
9:00 - 6:00 PM (CET)<br />
On-call duty must be defined one month in advance<br />
EPM aplications EPM (HFM rules, Business Rules, Calculation Manager)<br />
Business manager / EPM administrator<br />
Validate the change management procedure and the corresponding RACI<br />
Changes management<br />
Deliverables:<br />
Change form<br />
Email confirmation<br />
Planning for GoPro<br />
Documentation updates (to be defined)<br />
Request process:<br />
Ticket opening with description of modifications to realise<br />
Monitoring Indicators:<br />
Number of lines in rules<br />
Number of modifications made to rules<br />
Exclusions:
Change language