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Service catalog

2.5 - Rules, scripts

2.5 - Rules, scripts change Status: Service type: Description: IN PRODUCTION On request Maintain and create a system and an operational calculation engine. Standard service: This service includes maintenance of the rules, a change tracking and the auditability of the changes operated. Smarthys handles versioning and configuration management (guaranteeing a track of all the changes in application) by using LCM (Life Cycle Management). Smarthys is committed to maintaining the skills on EPM tools as well as the specific application settings. Cost of service: 4 working unit(s) by Group (group of 10 lines) Service level: (processing time) White period Red period 1 day 6h (The service level is the time between the request and the implementation on test environment) Services hours: Application perimeter: User Scope: Prerequisite: Implementation procedures: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance EPM aplications EPM (HFM rules, Business Rules, Calculation Manager) Business manager / EPM administrator Validate the change management procedure and the corresponding RACI Changes management Deliverables: Change form Email confirmation Planning for GoPro Documentation updates (to be defined) Request process: Ticket opening with description of modifications to realise Monitoring Indicators: Number of lines in rules Number of modifications made to rules Exclusions:

2.6 - Data change (DLR, ODI) Status: Service type: Description: Standard service: PROPOSITION On request Load and handle recurrent changes for the following elements: - Perimeters and consolidation percentages; - Currencies conversion rates; - Accounting bundles of entities; - Operational Indicators; - HFM journals; - Interco transactions; This service includes: - A pre-check on the loading impact (replacement / deletion of data) - A data load - Migration of historical data to third party applications Cost of service: 4 working unit(s) by Flow Service level: (processing time) White period Red period 1 day 6h Working hours: Application perimeter: User Scope: Prerequisite: Implementation procedures: Working days 9:00 - 6:00 PM (CET) On-call duty must be defined one month in advance EPM applications Business manager / EPM administrator Validate the change management procedure and the corresponding RACI Changes management Deliverables: Change form Email confirmation Planning for GoPro Documentation updates (to be defined) Request process: Monitoring Indicators: Ticket opening specifying the change procedure to apply Number of changes Exclusions:

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