pfi-web-redesign

TASK ANALYSIS
One of the most important steps in the Design Thinking
process that is often employed as standard practice in
UX design is to define the users’ problems. This means
being able to clearly identify and articulate problems
in the user experience so that you can later begin the
process of ideating. Task Analysis is a simple exercise
that UX designers can undertake during the definition of
a problem, which can help not just in identifying where
opportunities to improve the user experience exist but
also to generate some preliminary ideas as to how you
might approach these challenges. Let’s find out how.
Joann Hackos, communications expert, and Janice Redish,
UX consultant and writer, advise that task analysis is
useful for understanding –
• Your users’ goals and what they are trying to achieve
• The steps that your users currently take in order to
achieve their goals
• The personal, social and cultural experiences that
users bring to the tasks
• The influence of the physical environment on the
users while attempting to meet a goal
A clear understanding of the above factors will help you
to define and frame the users’ problems so that you can
then ideate ways to help improve their experiences.