Creative HEAD October 2019

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#Technology Trreatwell Phorest Timely Consult Alchemy & I GOING FROM A PAPER DIARY TO ONLINE BOOKING TERRIFIES ME. WHAT’S THE EASIEST WAY? Matthew Bartell, owner of THREADS & Co in Kensington, says: “We partnered with Treatwell in 2017 and began using its Connect system. It made sense to switch; it’s streamlined the salon. “The booking system has boosted online sales by 50 per cent and with the integrated management tools I can see who is with clients on my phone, wherever I am. Also my staff can download the app so they can see what their day is looking like, too. “Through the software I can also send out marketing emails and the sales reports generated through Treatwell Connect have been really beneficial. It drives my team to perform better because the results are instantaneous.” I NEED SOFTWARE I CAN ACCESS WHEREVER I AM.… Simon Williams, salon owner at Teal London, says: “I spent a lot of time looking for software that had remote access capability, but a lot of the systems didn’t work with my phone or laptop. I need to be able to log in from wherever I am in the world as I’m not very often in the salon. The Phorest Salon Software and Phorest GO Salon Management App provided me with all of this and I’m able to give log-ins to multiple users, such as my social media marketer, to monitor advertising effectiveness. It also means that because we can all use and access the software, the workload is spread among the staff and we’re less reliant on one person to run the bookings. “Another fantastic aspect is the live video conferencing. It gives you a record of your session that you can watch as many times as you like. It just works.” I NEED TO TRACK PATCH TESTS AND BE REMINDED WHEN THEY NEED UPDATING. Haylee Benton, chief executive of Cecily Day Spa, Alchemy & I and Koha Skin Clinic, Berkhamsted says: “Consultations are so important and with Timely Consult we can keep everything in one place. Waivers, patch tests, consents – they’re all there. When you’re sitting down with a client it makes all the difference to be able to chat seamlessly but still record all the important information. Relying on memory or a client’s word that they’ve had a patch test isn’t an option. “We’ve got Timely on about 15 iPads, on which we use the Consult app during our consultations. Then, another four iPads with the concierge. The Consult app and Timely has saved us the cost of hiring another receptionist – it’s invaluable.” 66 CREATIVE <strong>HEAD</strong>
Ditch paper forms. Switch to Consult. Consult is a free app for customisable client forms. Perfect for client intake, consultations, patch-testing & more. With Consult your client information is kept private and secure, and with no more data entry, you’ll save time and eliminate manual errors. Choose from the industry standard templates or design your own forms to help deliver an exceptional client experience every time. To learn more visit gettimely.com/consult or call +44 20 3808 0465 CUSTOMISABLE FORMS
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Creative HEAD October 2019

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