SUNNY WEBBOX - User Manual - SMA Solar Technology AG

Troubleshooting SMA Solar Technology AG
14 Troubleshooting
Problem Cause Rectification
The Sunny WebBox is
not available via the
user interface.
Sunny WebBox is
unable connect via DSL
router.
The network connection of the
Sunny WebBox has been
interrupted.
The network settings of the
computer do not match the
network settings of the Sunny
WebBox.
The DSL routers of some
manufacturers can become
disconnected when the DSL
router switches to energy saving
mode.
Make sure the Sunny WebBox is
connected to the network. Check the
network cable and all the connections of
the Sunny WebBox and the computer.
Determine the network settings of the
Sunny WebBox (see section
15.2 "Determining the Network Settings
of the Sunny WebBox" (page 85)).
Configure your computer based on the
Sunny WebBox network settings (see
section 15.2 "Determining the Network
Settings of the Sunny WebBox"
(page 85)).
Check the settings of your router.
Check your Web browser settings. If
necessary, set an exception for a proxy
server.
Reset the network settings of the Sunny
WebBox via the Reset button (see
section "Resetting the Sunny WebBox
via the Reset Button" (page 76)). Press
and hold the reset button for 5 − 15
seconds. Set your computer to the Sunny
WebBox default settings as described in
section 6.4.2 "Windows 7, Windows
Vista" (page 22).
Disable the energy saving mode of the
DSL router.
Use the "LAN 1" port of the DSL router
since the energy saving mode for this
port is usually disabled by default.
80 SWebBox-BEN111033 User Manual