SUNNY WEBBOX - User Manual - SMA Solar Technology AG
SUNNY WEBBOX - User Manual - SMA Solar Technology AG
SUNNY WEBBOX - User Manual - SMA Solar Technology AG
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Troubleshooting <strong>SMA</strong> <strong>Solar</strong> <strong>Technology</strong> <strong>AG</strong><br />
Problem Cause Rectification<br />
none<br />
Events in the event<br />
report do not appear in<br />
the language you<br />
selected.<br />
After a Sunny WebBox<br />
is replaced, Sunny<br />
Portal contains two<br />
plants with the same<br />
name.<br />
Sunny WebBox unable<br />
to detect an inserted SD<br />
card.<br />
The "<strong>SMA</strong>COM" LED<br />
glows red.<br />
The "SYSTEM" LED<br />
glows red.<br />
The text messages for events in<br />
the connected device are not in<br />
the language you selected.<br />
A Sunny WebBox that is<br />
supplied as a replacement<br />
device logs into Sunny Portal<br />
with a new plant identifier.<br />
Sunny Portal creates a new plant<br />
for this plant ID, even if you gave<br />
the plant the same name.<br />
External storage is disabled in<br />
the Sunny WebBox settings.<br />
The SD card is not formatted<br />
with the FAT32 file system.<br />
The Sunny WebBox does not<br />
support SD cards with storage<br />
capacities of over 2 GB or<br />
SDHC cards.<br />
The SD card is not compatible<br />
with the Sunny WebBox.<br />
More than one master is<br />
connected on the RS485<br />
communication bus. On a<br />
communication bus, a master<br />
can access the shared<br />
communication bus at any time.<br />
It does not have to take other<br />
devices into consideration. If<br />
more than one master is<br />
connected to the communication<br />
bus, the devices will block each<br />
other.<br />
The operating system of the<br />
Sunny WebBox is damaged.<br />
Assign the plant identifier of the old<br />
system to the replacement device (see<br />
section 9.2.3 "Adjusting the Plant ID for<br />
Sunny Portal" (page 52)).<br />
In the replacement device, enter the email<br />
address of a user who has Sunny<br />
Portal administrator rights to the plant.<br />
In Sunny Portal, delete the new plant the<br />
replacement device created.<br />
Enable external storage in the Sunny<br />
WebBox settings (see section<br />
9.6 "Storing Recorded Data on an SD<br />
Card" (page 57)).<br />
Format the SD card with the FAT32 file<br />
system.<br />
Use SD cards with less than 2 GB of<br />
storage capacity.<br />
Use one of the SD cards supplied by<br />
<strong>SMA</strong>. Compatibility with all SD cards<br />
available on the market cannot be<br />
guaranteed.<br />
Make sure that no more than one master<br />
is connected to the RS485<br />
communication bus. <strong>SMA</strong> devices which<br />
can be connected to a communication<br />
bus as a master include the Sunny<br />
WebBox and Sunny Boy Control.<br />
Contact the <strong>SMA</strong> Serviceline.<br />
84 SWebBox-BEN111033 <strong>User</strong> <strong>Manual</strong>
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