Centennial Access to Student Services (CASS) User Guide

Assigning a case
How to assign a case to yourself
1. Click on the “Assign to me” button.
Once they move from “New” to “Open” you have the option to choose from a number of substates.
• The case State will change from "New" to "Open"
• The Substate will change to "Under review.”
• An email notification will be triggered to the student
Note: Changing the assignee directly or using “Assign to me” for an Open case will not trigger the changes above
If "State" is set to "Open," the following
substates are available:
• Request reopened: The case has
been reopened for further action.
• In progress: Work is actively being
carried out on the case.
• Pending: The case is on hold,
awaiting a specific event or action.
• Awaiting approval: Awaiting
approval for proceeding.
• Sent for final processing: The
case is in the final stages of processing.
If "State" is set to "Awaiting Information,"
the following substate is available:
• Student Action Required: The user is required to take action or provide necessary information.
If "State" is set to "Resolved," the following substates are available:
• Unable to process: The case cannot be processed due to certain constraints.
• Request completed: The requested action or service has been successfully completed.
• Duplicate Request: The case was closed because it was a duplicate request.
• Request withdrawn: The user has withdrawn their request, and the case is close
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