Centennial Access to Student Services (CASS) User Guide

Requesting information
2.1 Resolving a case
When resolving a case, there is the ability to
select a solution from the "Substate" dropdown
menu based on the decision made for that
request.
• An email notification will be automatically
triggered and sent to the student's email
address.
2.2 Case closure
When staff propose a solution using the "Substate" dropdown, students will
have the following options:
• Students will receive a notification email regarding the decision.
• Students can choose to "Accept" or "Reject" the proposed solution.
• If the student rejects the solution, the case will reopen for further review and resolution.
• If the student does not take any action, the case will automatically close in 7 days.
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