Centennial Access to Student Services (CASS) User Guide

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Access the system Getting started 1. Go to https://centennialcollegetest.service-now.com/ 2. Login with your SSO credentials 4
Accessing a dashboard To access the dashboard, follow these steps: 1. Click on the All menu a. Search for and select Dashboards under Self-Service b. In the Dashboards page, select All c. Type "CASS" in the Search dashboard field d. Choose the relevant Dashboard (e.g., CASS Agent Dashboard, CASS Manager Dashboard, CASS Agent Dashboard – International, CASS Manager Dashboard – International) Tips: Use ⭐" button to add the dashboard to favorites 5
Page 1 and 2: Enrolment Services ENROLMENT SERVIC
Page 3: Overview Introduction Centennial Ac
Page 7 and 8: Accessing dashboard elements To acc
Page 9 and 10: Alternative methods for locating a
Page 11 and 12: How to assign a case to another tea
Page 13 and 14: Case view - case information a. Cas
Page 15 and 16: Using the case management features
Page 17 and 18: Completing the case resolution proc
Page 19 and 20: Process Several request forms inclu
Page 21: 3. In the "Requested for" field, ei

Centennial Access to Student Services (CASS) User Guide

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