Centennial Access to Student Services (CASS) User Guide

More documents

Info

Review or attach documents To review additional attachments or attach documents related to the case, use the following steps: • Locate the section for documents within the case interface. • Review existing documents or add new ones as required. 16
Completing the case resolution process As you near the completion of the case resolution process, follow these steps below: 1. Adding resolution notes: Head to the "Resolution Information" tab and make sure to document any relevant resolution notes. 2. Proposing a solution: Click the "Propose Solution" button to suggest a resolution. Selecting the Appropriate Substate: From the dropdown menu, choose the relevant substate from the following options: • Unable to process • Request completed • Duplicate request • Withdrawn 3. To confirm your changes, simply click "Save." 17
Page 1 and 2: Enrolment Services ENROLMENT SERVIC
Page 3 and 4: Overview Introduction Centennial Ac
Page 5 and 6: Accessing a dashboard To access the
Page 7 and 8: Accessing dashboard elements To acc
Page 9 and 10: Alternative methods for locating a
Page 11 and 12: How to assign a case to another tea
Page 13 and 14: Case view - case information a. Cas
Page 15: Using the case management features
Page 19 and 20: Process Several request forms inclu
Page 21: 3. In the "Requested for" field, ei

Centennial Access to Student Services (CASS) User Guide

Create successful ePaper yourself

Delete template?

Save as template?