Centennial Access to Student Services (CASS) User Guide

Using the case management features
In the case management system, you have access to a range of tools that enable efficient case
management. Here's how to effectively use them:
Review student-submitted information
To examine the details provided by the student,
navigate to the “Details” tab.
Post work notes (not visible to the student)
To add internal work notes that are not visible to the
student go to the "Notes" tab.
Review activity stream and case history
Under the "Notes" tab, you can also access the
activity stream and review the case's history,
navigate to the "Notes" tab.
Add comments for the student
To communicate with the student, locate the
"Additional Comments (Customer Visible)"
section within the "Notes" tab:
• Add your comments in this section.
• Click "Post" to share your comments with the student.
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