Centennial Access to Student Services (CASS) User Guide

Overview
Introduction
Centennial Access to Student Services - CASS 2.0 is an online platform built on ServiceNow that
allows students or prospects to submit a request. This system is designed to replace and enhance the
CASS 1.0 that was built on M365 platforms. This User Guide is a great reference tool for internal staff
members to utilize when navigating the CASS 2.0 platform. The manual present visuals and steps on
how to process cases and understand the features.
Purpose of this guide
This comprehensive user guide is intended to assist internal staff members in harnessing the full
potential of the new CASS 2.0 platform. Within this manual, you will find detailed instructions,
accompanied by visual aids, to streamline the process of managing cases and fully comprehend the
platform's rich feature set.
Fulfillers
Staff who uses the system to fulfill requests/needs
• Are licensed ServiceNow users
• Have access to the CASS 2.0 system to
o resolve requests
o submit requests on behalf of students
o monitor the system
o extract reports, etc.
Important note
Please note that only licensed users have the capability to process requests within CASS. If you have
new team members joining who require licenses, follow these procedures:
The manager of your department should send an email ESSystems@centennialcollege.ca providing
the following information for each new user:
• First and Last Name
• Employee ID
• Corporate Email Address
• User Group
Furthermore, in case there are any changes to a user's profile that necessitate license adjustments,
kindly notify the ESSystems team promptly. This will enable us to make the necessary updates and
prevent any licensing discrepancies.
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