Centennial Access to Student Services (CASS) User Guide

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4. Student notifications: Depending on the selected substate, a tailored notification will be sent to the student. Note that for "Request completed," distinct notifications exist for Adding course(s) request, Drop courses request, and all other request types. 5. Student response: If the student takes no action within 7 days the case is automatically closed. They can either "Accept Solution” (which closes the case) or “Reject Solution” which reopens the case. 18
Process Several request forms include an 'Approvals' tab for request completion. To finish the request, follow these steps: 1. Navigate to the “Approvals” tab and choose the required decision, either "Accept" or "Reject" from the dropdown menu. 2. Click "Save." The following request types have custom approval fields within the “Approval” tab: • Program Readmit and Transfer • Student Financial Aid - Flexible Payment Options • Equivalency & Course Waiver • Promissory Note Request • Program Withdrawal • Overpayment Refund Request • Adding Course(s) • Dropping Course(s) 19
Page 1 and 2: Enrolment Services ENROLMENT SERVIC
Page 3 and 4: Overview Introduction Centennial Ac
Page 5 and 6: Accessing a dashboard To access the
Page 7 and 8: Accessing dashboard elements To acc
Page 9 and 10: Alternative methods for locating a
Page 11 and 12: How to assign a case to another tea
Page 13 and 14: Case view - case information a. Cas
Page 15 and 16: Using the case management features
Page 17: Completing the case resolution proc
Page 21: 3. In the "Requested for" field, ei

Centennial Access to Student Services (CASS) User Guide

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