Centennial Access to Student Services (CASS) User Guide

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Assigning a case How to assign a case to yourself 1. Click on the “Assign to me” button. Once they move from “New” to “Open” you have the option to choose from a number of substates. • The case State will change from "New" to "Open" • The Substate will change to "Under review.” • An email notification will be triggered to the student Note: Changing the assignee directly or using “Assign to me” for an Open case will not trigger the changes above If "State" is set to "Open," the following substates are available: • Request reopened: The case has been reopened for further action. • In progress: Work is actively being carried out on the case. • Pending: The case is on hold, awaiting a specific event or action. • Awaiting approval: Awaiting approval for proceeding. • Sent for final processing: The case is in the final stages of processing. If "State" is set to "Awaiting Information," the following substate is available: • Student Action Required: The user is required to take action or provide necessary information. If "State" is set to "Resolved," the following substates are available: • Unable to process: The case cannot be processed due to certain constraints. • Request completed: The requested action or service has been successfully completed. • Duplicate Request: The case was closed because it was a duplicate request. • Request withdrawn: The user has withdrawn their request, and the case is close 10
How to assign a case to another team 1. In the Assignment group field, enter the desired group name or select from the list. 2. Click "Save." 3. An email notification will be sent to the assignment group's corporate email. How to assign a case to another user 1. In the Assignment group field, enter the desired group name or select from the list. 2. In the Assigned to field enter the user’s name 3. Click "Save." 4. An email notification will be sent to the assigned user’s corporate email. 11
Page 1 and 2: Enrolment Services ENROLMENT SERVIC
Page 3 and 4: Overview Introduction Centennial Ac
Page 5 and 6: Accessing a dashboard To access the
Page 7 and 8: Accessing dashboard elements To acc
Page 9: Alternative methods for locating a
Page 13 and 14: Case view - case information a. Cas
Page 15 and 16: Using the case management features
Page 17 and 18: Completing the case resolution proc
Page 19 and 20: Process Several request forms inclu
Page 21: 3. In the "Requested for" field, ei

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