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17.18.19.20.Malhotra, Y.Galletta, D.Methlie, L.Nysveen, H.Moorman, C.,Deshpande, R.Zaltman, G.Parasuraman, A.,Zeithaml, V.Berry, L.21. Pavlou, P.22.23.24.25.26.27.Rust, R.Oliver, R. L.San Martín, S.,Gutiérrez, C.Camarero, C.Shim, J.,Shin Y.Nothingham, L.Tan, Y.Thoen, W.Waite, K.Harrison, T.Zeithmal, V.,Parasuraman, A.Berry, L.Secţiunea Finanţe - ContabilitateInternational Conference on System Sciences, pp. 1-10, 2000“Extending the Technology Acceptance Model to Accountfor Social Influence: theoretical bases and empiricalvalidation”, Proceedings of the 32 nd Hawaii InternationalConference on System Sciences, pp. 1-14, 1999“Loyalty of on-line bank costumers”, Journal of InformationTechnology, 14, pp.375-386, 1999“Factors affecting Trust in Market Research Relationships”,Journal of Marketing, vol. 57, Enero, pp. 81-101, 1993“A conceptual model of service quality and its implicationsfor future research”, Journal of Marketing, vol. 49, pp.41-50,1985“Integrating trust in electronic commerce with theTechnology Acceptance Model: Model Development andValidation”, Seventh Americas Conference on InformationSystems, pp.816-822, 2001Service quality: new directions in theory and practice,London, 1994“La confianza como principal determinante del compromisorelacional”, XII Encuentro de Profesores Universitarios deMarketing, Universidad de Santiago de Compostela, Santiagode Compostela, 2000“Retailer Web site influence on customer shopping: anexploratory study on key factors of customer satisfaction”,Journal of the Association for Information Systems, Vol. 3,pp. 53-76, 2002“Toward a generic model of trust for electronic commerce”,International Journal of Electronic Commerce, 5 (2), pp. 61-74., 2001“Consumer expectations of online information provided bybank websites”, Journal of Financial Services Marketing, 6(4), pp. 309-322, 2002Delivering quality service : balancing customer perceptionsand expectations, New York : Free Press, 199013
Revista Tinerilor EconomiştiMODERN INDICATORS OF MEASURING A FIRM’S COMPETITIVITYPh. D. Lect. Laura Giurcă VasilescuPh. D. Lect. Daniela DănciulescuUniversity of CraiovaFaculty of Economy and Business AdministrationAbstract: The traditional financial ratios reflect the historical performanceof the companies, having a limited relevance in the forecasting of theirfuture evolution. The modern financial ratios are based on the concept ofvalue creation, having a high relevance on expressing the real financialperformance of the firm. The main modern financial ratios used for theevaluation of the firms financial performances are: Market value added-MVA, Excess return, Economic value added-EVA, Return on CapitalInvested–ROCI, Cash Flow Return on Investment–CFROI, Total BusinessReturn–TBR, Total Shareholder Return - TRS.Key words: financial ratios, market value, profitability, capital, firmReaching the major objective of the firm, maximizing global value, could bedone just be creating value at the level of the whole firm. Global performance is defineddepending on a firm’s capacity of creating value to all it’s interest holders, meaningshareholders, credits, employees, suppliers, the local community, etc.Traditional financial indicators reflect the historical performance of thecompanies, having a limited relevance in predicting the future evolution of these.Modern financial indicators are based on the concept on creating value, having a strongrelevance about expressing the real financial performance. Maximizing the value ofthese indicators leads to creating value, so increasing the global value of the firm. Mainmodern indicators of measurement of firm performances, promoted by different famousconsultancy firms, are: Market value added (MVA), Excess return, Economic valueadded (EVA), Return on Capital Invested (ROCI) or Return on Capital Employed(ROCE), Cash Flow Return on Investment (CFROI), Total Business Return (TBR),Total Shareholder Return (TSR).In the specialty literature there are mentioned other modern indicators ofmeasuring performances, less known or similarly to the anterior mentioned ones, suchas economic profit, shareholder value added, etc. All these indicators are based on theconcept of creating value, what offers them a superior relevance unlike the classicalfinancial indicators. Following the evolution of these indicators by managers and theeffects over modifying the market value of quotated firms represent efficient criteria ofestablishing and remunerating management team results but also instruments ofimproving the corporate governance of quotated enterprises.The market value added (MVA) represents the difference between the marketvalue of an enterprise (sum of equity and debts) and the invested capital of this,according to the formula:MVA = Market Value - Invested CapitalThus, the market value added includes the market value of all it’s capitals,respectively the market value of it’s equity and the market value of borrowed capital.14
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