RLB_UK_Riders_Digest_2013

Continuous Improvement
Our aim is to be at the forefront of our profession, setting
industry standards and continually improving our service offering.
We are always looking to improve and develop the service
we offer customers. It is only through a detailed analysis
of customer opinion and project requirements that we can
continue to deliver a consistently high-level of expertise.
We ask our customers to review and measure our ability and
relationship throughout the duration of the commission.
These reviews enable us to provide fast and effective
solutions to any issues raised. They also allow us to share
best practice throughout the company.
People
For the fourth year running Rider Levett Bucknall has picked
up the No. 1 position in the Daily Telegraph sponsored
“Britain’s Top Employers”.
This means that we have been benchmarked against other
companies in the UK and we’ve been awarded external
certification which acknowledges our HR Best Practice. This,
together with our achievement of IIP Champion Status, is a
tremendous endorsement for Rider Levett Bucknall.
Our core values
People: To invest in our people and value their contribution
Industry: To be a beacon of best practice and to lead and
shape industry in everything we do
Community: To be aware of our social responsibilities and
to make our contribution to the community
Environment: To be conscious of the difference we can
make
Customers: To challenge the norm, seek fresh ideas and
deliver excellence
Suppliers: To act with integrity, honesty and fairness in all
our relationships
Shareholders: To be a self-owned organisation, to be
financially robust and to deliver agreed financial plans
I hope, once again, you find this publication
informative and useful for your business.
Lance Taylor
Chief Executive,
Rider Levett Bucknall (UK) Ltd
© Rider Levett Bucknall UK 2013
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