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Positive Behaviour Support - Department of Human Services - Vic ...

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<strong>Positive</strong> behaviour support: Getting it right from the start - Facilitators reference manual 83<br />

Strategy Example <strong>of</strong> how it may be used<br />

Encourage relaxation 1. Acknowledge that the person is upset.<br />

2. Instruct the person to calm down.<br />

3. Instruct the person in activities that promote<br />

relaxation (Soles <strong>of</strong> the feet, deep breathing, music,<br />

etc).<br />

4. Leave the situation, if necessary, where they can<br />

remain undisturbed.<br />

5. When they arrive, try to help them to get<br />

comfortable and relaxed. Encourage the person<br />

throughout.<br />

Do something completely unexpected<br />

Response is usually only momentary but allows<br />

time to evade.<br />

The surprise will wear <strong>of</strong>f if it is used repeatedly.<br />

Sing a song loudly.<br />

Inter-positioning Paul, who weighs about 90kg, rushes towards a staff<br />

member with his hands in the air. The staff member<br />

positions herself behind a table and uses ‘active<br />

listening’.<br />

Example immediate response strategy plan<br />

Barry runs from the kitchen table towards the front<br />

door <strong>of</strong> his house which fronts a busy street. Staff<br />

position themselves between him and the door and<br />

speak loudly enough to distract his focus.<br />

These strategies are designed to defuse or de-escalate a potentially serious episode<br />

<strong>of</strong> the behaviour when the warning signs are apparent, or to manage a serious episode<br />

when it occurs. Reactive strategies are NOT designed to bring about long-term<br />

behaviour change.<br />

The diagram below is commonly known as the stress or anger cycle. It represents a<br />

series <strong>of</strong> phases that can be observed as people escalate in the degree <strong>of</strong> aggressive or<br />

agitated behaviour. Following is a list <strong>of</strong> the known activities and situations that trigger<br />

the person’s behaviour, and also those behaviours or warning signs that can at times be<br />

seen prior to a serious episode occurring. This list aims to provide people supporting the<br />

person with an observation strategy that enables them to intervene as early as possible in<br />

the behaviour cycle.<br />

Phase 1. Phase 2. Phase 3. Phase 4. Phase 5<br />

Triggering event Escalation<br />

(warning signs)<br />

Crisis Recovery Post crisis<br />

depression

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