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Evaluation report of the use of Onto-Logging platform in the user site Deliverable ID: D8b Page : 24 of 110 Version: 1.0 Date: 27 january 2004 Status: Final Confid.: Public • People communication, and organizational interoperation (Ontologies provide nonambiguous languages, facilitating the interoperation between people and organization). 3.2.2 The goals of Ontologging: the design of a Knowledge Management System that better support some knowledge processes The goal of the Ontologging project is to design a system that take advantage of the Ontology approach to better support some of the knowledge management process of the organization. This general goal can be refined in the following sub-goals: • Goal 1: The Ontologging system will help organizations to better structure knowledge and elicitate their knowledge processes. • Goal 2: The Ontologging system will help organizations to better capitalize their knowledge assets. • Goal 3: The Ontologging system help organizations to better retrieve (locate / search) their knowledge. • Goal 4: The Ontologging system helps people in organizations to better share their knowledge (assets & processes). 3.2.2.1 Goal 1: Ontologging will help the structuring of the organization Ontologging provides a framework (tools and theories) for representing unambiguously how the knowledge is structured. Practically, a domain is modelled via the definition of concepts and properties associated to these concepts, and the relationships between these concepts. Ontologging will in particular help the organizations to capture (elicitate) the complexity of the knowledge and the processes used in the organization, via the definition of a common and semantically well specified language (ontologies) for describing the domains in which the organization operate and the structure of the different processes. 3.2.2.2 Goal 2: Ontologging will help the capitalization of the knowledge of the organization Ontologging provides the means (based on the previous structure definition) to represent the knowledge (knowledge asset) of the organization. Practically, this representation consists in categorizing the “chunks” of knowledge (documents, people description, project description, etc.) according to the shared ontologies of the organization, and the creation of semantic networks that rely on these ontologies.
Evaluation report of the use of Onto-Logging platform in the user site Deliverable ID: D8b 3.2.2.3 Goal 3: Ontologging will facilitate knowledge retrieval Page : 25 of 110 Version: 1.0 Date: 27 january 2004 Status: Final Confid.: Public By contributing to the explicit definition of the semantic of the knowledge, Ontologging approaches makes the operations browsing and searching this knowledge more powerful and higher level. In particular browsing and searching can be done not only at the lexical level, through keywords, but also exploit the high level concepts that have been defined in the Ontology and also navigate the semantic networks. 3.2.2.4 Goal 4: Ontologging will facilitate knowledge sharing and exchange Ontologging by providing shared vocabulary (the ontologies), and making the knowledge more visible, will contribute to improve the shared understanding of the values of the organization, and facilitates the communication and the inter-operation between the different parts of the organizations. 3.3 Selecting the elements to be evaluated (evaluation criteria) The support of all the knowledge processes / sub-goals that have been identified previously (structuring role, capitalizing knowledge, searching and browsing knowledge, sharing knowledge) will have to be evaluated according to a formative, summative and substantive dimension. As indicated however, a complete and detailed evaluation of each goal according to the levels of evaluation introduced in the first section of this document would require a too big effort and would take too much time. Therefore, only a partial evaluation will be considered, and will consist in the selection of a subset of the most important and representative elements that will be evaluated. This section will first try to identify for each of the goals the different elements that could be considered candidate for the evaluation. Then, base on their importance, it will select a few of these elements that will be subject to the effective evaluation of the system in the evaluation plan. 3.3.1 Identifying the elements associated to each of the goals Ontologging proposes different means, tools and approaches for fulfilling the goals that have been previous ly identified. 3.3.1.1 Elements associated to a structuring role (Goal 1) Ontologging proposes different components / elements to define a rich vocabulary of concepts, with a well defined (unambiguous) semantic, and agreed across the whole organization:
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1 The functionalities provided by D
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