pdf 820Kb - INSEAD CALT

Evaluation report of the use of Onto-Logging
platform in the user site
Deliverable ID: D8b
Page : 34 of 110
Version: 1.0
Date: 27 january 2004
Status: Final
Confid.: Public
Usability view
The second element to consider is related to the effective use of the system to support the
work of the knowledge worker.
Will Ontologging system become a central tool supporting the work of the knowledge worker
(use d intensively in many of its activity), or will it only be peripheral, and be used in some
limited and not very critical case?
The answer to this question will obviously depend a lot on the ergonomic of the tools and of
their powerfulness. However, it also depends on more profound consideration related to the
effort to put to knowledge capitalization, and knowledge obsolescence. For instance, it might
be desirable not to try to capitalize every knowledge of the organization (knowledge that can
become too ra pidly obsolete to justify the effort), more only the more critical one (important
document, process knowledge, etc.), and put more effort on the mechanisms (such as the
description of the people expertise) that facilitate the circulation of the tacit knowledge of the
organization.
Organizational view
The organizational view in this case relates to the importance the INDRA organization will
see in using the system across the organization. The use of the main browsing & searching
tools is intuitive enough to be used very easily by any user of the organization, once perhaps
solved the questions of confidentiality (which as to be decided at the organization level, and
can be very critical for INDRA because of its involvement in the defence sector). Other uses
could also be considered, such as the possibility to open the system (searching and browsing
only) too some close partners via an Intranet.
Technical limitation (the DUI is a special client that need to be installed and not a web
application) may also play a role in giving the INDRA organization the flexibility to deploy
the Ontologging application.
3.3.4.4 Goal 4: Ontologging for facilitating knowledge sharing and exchange
Technical view
The technical elements to be considered here include all the software components that
facilitate the exchange of knowledge in the organization as well as the sharing of the
knowledge among people. These elements include: the Ontology Editor (including its agent
coordination component) for its contribution to the creation of a common language used
across the organization, the Ontology mapping tool, for its contribution the better
interoperability of the communication between departments (for connecting Ontologies that
have been designed separately), and the user profile editor for its support to the management
of the tacit knowledge (facilitating people to people communication via the contribution to
people expertise and trust).