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Evaluation report of the use of Onto-Logging platform in the user site Deliverable ID: D8b Page : 64 of 110 Version: 1.0 Date: 27 january 2004 Status: Final Confid.: Public Project development scenario 3: View original proposal and project management issues corresponding to a project. Approach: Use of a query template called ‘All management documents for a project’. Then you can view the type of each document activating the Parent Concepts property to see the concept for each document. Examples of selections: Smartgov, SINEA Examples extracted from the Questionnaire 2 are also given bellow: “I need to write an specific type of document, and I search documents of the same type in order to have an index, some examples, ideas about how to structure the information… Even I can find other documents of the same type and directed to the same customer, so that I can see if they use an specific format, and if usually they ask for some specific information”. “I have to add Indra’s references in a tender, showing in which similar project the company has worked. Using the DUI, I can search project or proposal related with the same knowledge area, or with customer in the same market, for example… or even previous experience with the same customer.” “I am working as developer in a project and the user is asking me for some requirements that are new for me. I can search my project, the related proposal, and locate if that requirements were originally included in the contract or in our proposal, or the customer is trying to get more developments for free. I also can locate the person who made the deal, so I can talk with him about the relation with the customer, how flexible we have to be…” “Tenderi ng process Purpose: to get effective co-ordination of tendering process between parties involved” “Project Development. Designing of the system and programming (developing). I used the tool for searching documents related with my project in the designing and developing stages.” etc… 5.4.1.3 Analysis One of the main finding of this study is that people have adopted a view of knowledge management system radically different than the document-oriented and search driven approaches of the traditional knowledge management systems. Practically, the users have reasoned in a way that is much more conform to the vision of the semantic web, and which consists in visualizing and navigating a web of a variety of knowledge elements. This approach should not come to a surprise today when we know about some the recent orientation of the work conducted in the Ontology-based systems, and in particular the Ontology based portals that have flourished in different places (see for example the OntoWeb
Evaluation report of the use of Onto-Logging platform in the user site Deliverable ID: D8b Page : 65 of 110 Version: 1.0 Date: 27 january 2004 Status: Final Confid.: Public project web site at http://www.ontoweb.org/). However, it was relatively unexpected to some of the designers of the Ontologging system which experience in knowledge management system was very document centred. 5.4.2 Evaluating of the user-centred usages Questionnaire 3 (Evaluation of user modelling processes and the evaluation of the knowledge distribution agents) was the main questionnaire used to evaluate usage-centred usage of the Ontologging system. Questionnaire 2, also was useful to collect information related to knowledge sharing and motivational aspects. The problem of user modelling in KMSs relates to the last two issues mentioned above namely: the information overload issue and the need to better manage the tacit knowledge. The need for enhance d user support for filtering and retrieving the knowledge available in the system expressed as “to not get lost” amongst hundreds of documents and to filter “information and noise” relates to research on personalization and adaptive hypermedia. A series of user modelling techniques for personalized interaction enables to build systems that adapt to the user’s characteristics. The evaluation of the user modelling tools has been done combining the questionnaire with other empirical evaluation methods such as: focus group discussion and semi-structured interviews. The main issues addressed by the evaluation of the advanced user centred usages were: • Employees view on sharing personal information and user modelling processes • The perceived need of personalization of KM tools and the use of knowledge distribution agents • Knowledge sharing incentives What is the end-user’s view on sharing personal information and user modelling? Personalized systems require users to submit user data (personal information). The disclosure of user data opens a series of problems like privacy and security but it also opens up new forms of personalization, communication, collaboration and social interactions. Some of the user data can be acquired explicitly by filling in a form or implicitly by various usermodelling techniques. In our case the UPE (User Profile Editor) enables the users to enter and update personal information (instantiate the user ontology). The user is in control of his “user profile” data. The UPE also enables to visualize the other’s profile in order to support collaboration and communication between the employees. User modelling techniques enable to capture certain characteristics of the users interacting with a KMS, a so-called behaviour of the users in the system. But the integration of the user models and user modelling in KMSs is a sensitive issue. The questionnaires and semi-
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The ONTO-LOGGING Consortium consist
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Evaluation report of the use of Ont
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Executive Summary Evaluation report
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