pdf 820Kb - INSEAD CALT

User
requirements
Activities
Evaluation report of the use of Onto-Logging
platform in the user site
Line of
business
Identification
for marketing
Commercial
Proposal
Deliverable ID: D8b
Competence
Centers
Technical
Solution
Execution
Plan
Production
Centers
Page : 78 of 110
Version: 1.0
Date: 27 january 2004
Status: Final
Confid.: Public
Organization
Installation &
Development
Installation
At the conclusion of these activities is “installation.” Installation may occur at either an Indra
customer’s site or an Indra employee, or both.
In the Competence Centres, the key work practices that are particularly important to focus on
are:
• Identify knowledge and skill gaps and manage the development of human resources
competencies.
• Provide expert, trained and skilled consultants and technicians to meet service
requirements.
• Plan and implement learning and training activities.
• Select, test or prototype and certify new technology resources and providers as needed.
• Provide and deliver the service to specific customers ensuring the maximum quality of
service.
The generic role of and the guiding principles of the Competence Centres are:
- Provide engineering and commercial support to the remainder of Indra.
- Set up a knowledge-sharing environment within Indra.
- Mobilise the best practices in technology across the organisation.
- Generate reusable components for problem resolution.
- Enable Indra to maximise performance and innovation.