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5 Results & Analysis
Evaluation report of the use of Onto-Logging
platform in the user site
Deliverable ID: D8b
Page : 50 of 110
Version: 1.0
Date: 27 january 2004
Status: Final
Confid.: Public
In this analysis, we are going to distinguish and evaluate the different aspects and phases that
correspond to the total cycle of the setting-up and the use of an ontology-based knowledge
management solution.
These aspects and phases include:
• The evaluation of the initial situation (to intervene in the formative evaluation)
• The elaboration of the structure (ontology building)
• The population of the content
• The usage
• The overall result
5.1 Phase 0: State of the situation (formative evaluation)
An analysis of the initial questionnaire and of the pre-questionnaire has helped to make a
state of the initial situation that was used at the level of the formative evaluation to provide
some input for driving and adjusting the design (via a prioritisation of what appeared to be
the most critical elements from a user perspective).
5.1.1 Results
Different elements were collected from these questionnaires:
• The perceived needs of the end-users.
• The practices and tools currently used.
• The users’ expectation (longer term).
5.1.1.1 Perceived needs of the end-users
The answers to the pre-test questionnaires revealed the perceived needs and expectations of
the end-users. In particular, users expect Knowledge Management systems to help them to
access to information, to reuse past experience, to save time, and to locate experts.
The following paragraph quotes some answers of the pre-questionnaire:
(Good Access to information)
“To facilitate access to information/knowledge relevant to the current work tasks in order to
optimize work processes and improve productivity”;