Download - National Skill Development Corporation
Download - National Skill Development Corporation
Download - National Skill Development Corporation
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NSDC <strong>Skill</strong> Gap Study of the North East - Nagaland<br />
7.4(a) <strong>Skill</strong> mapping and gap analysis in tourism and hospitality industry<br />
Entity Role Expected competencies <strong>Skill</strong> gaps<br />
Hotel,<br />
resorts,<br />
home stay-<br />
unit and<br />
restaurant<br />
owner<br />
Running the<br />
enterprise<br />
• Ability to raise capital<br />
• Ability to train staff in various<br />
capacities<br />
• Ability to learn and adopt<br />
international practices and service<br />
quality<br />
• Ability to offer combination<br />
packages with activities for guests<br />
along with safe and comfortable stay<br />
• Ability to offer multi-cuisine<br />
restaurants<br />
• Ability to brand and market<br />
• Ability to highlight tribal or other<br />
local tradition that still remains<br />
unseen by many<br />
• Ability to use local produce and<br />
products<br />
• Ability to generate business in lean<br />
months<br />
• Computer, accounting and<br />
management skills<br />
• Hotel enterprises<br />
limited to Kohima<br />
and of average<br />
quality in terms of<br />
service, staff and<br />
food<br />
• Branding,<br />
marketing and<br />
packaging non-<br />
existent<br />
• Lack of<br />
maintenance<br />
during lean<br />
seasons<br />
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