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BOARD OF COUNTY COMMISSIONERS LEON COUNTY, FLORIDA

BOARD OF COUNTY COMMISSIONERS LEON COUNTY, FLORIDA

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TERRY WILLIAMS, MS, MA, PMP<br />

Senior Management Consultant and Project Manager<br />

International Business Machines (IBM)<br />

3/87 – 4/94; Tallahassee, FL; Dearborn/Southfield, MI; and Atlanta, GA<br />

IS Availability Manager, IS Support Specialist, Operational Support Specialist, Support Specialist, & Programmer<br />

IS Availability Manager: As availability service delivery team leader, coordinated the delivery of availability<br />

management, systems management, service management, and security management solutions to State of Florida agency<br />

operations in Tallahassee and performed enterprise ITIL operational reviews on the DOT, DB&F, DMS (both<br />

IBM/UNISYS systems), and DLES agencies, presenting the review findings in briefings directly to agency CIOs.<br />

IS Availability Specialist & Operational Support Specialist: Served as project/program manager on Area 4 Staff,<br />

developing and delivering technical support, quality management, and training initiatives for mainframe, networking, and<br />

client/server platforms. Served as Six Sigma team leader for a business unit of 50 persons. Served as JAD facilitator.<br />

Programmer & Support Specialist: Performed application, software, networking, PC/server platform support, Help Center,<br />

and programming/testing in the Ford Motor Company and IBM environments. Developed a Help Center Expert System.<br />

University of Maryland University College (UMUC) (European Division) & Oak Mountain Academy (OMA)<br />

8/79 – 12/86; Heidelberg, Germany -- Instructor/CAI Project Manager/Grant Writer<br />

8/78 – 8/79; Carrollton, Georgia – High School English, Debate, and Drama Teacher<br />

At UMUC taught English and German classes, specializing in freshman composition, business writing, technical writing,<br />

and business communications. Also managed a CAI project rollout to U.S. Army and performed federal grant writing.<br />

EMPLOYMENT AWARDS<br />

2002: ASD/STO - Davis Quality Award as Project Manager of FL STO Mainframe Consolidation.<br />

1994: IBM - Capital Trading Area General Manager’s Award.<br />

1992 & 1993: IBM - Area 4 Six Sigma Quality Management Awards.<br />

1991: IBM - Special Achievement Award for Development of a Help Center Expert System Application for Ford Motor.<br />

EDUCATION<br />

- Considerable self-financed and corporate-financed technical and management training (1989-2009)<br />

- Ph.D. ABD in Information Systems (expected June 2011); Nova University; Ft. Lauderdale, Florida; GPA = 3.9<br />

- MS in Computer Information Systems (CIS); Georgia State University; Atlanta, Georgia; 1989; GPA. = 4.0<br />

(Specialized in systems analysis & software engineering; nominated for outstanding graduate business student award)<br />

- BS in Business & Management; University of Maryland European Division; Heidelberg, Germany; 1985; GPA = 3.9<br />

- MA in Psychology; West Georgia University; Carrollton, Georgia; 1980; GPA = 4.0<br />

- MA in English; West Georgia University; Carrollton, Georgia; 1977; GPA = 3.9<br />

- BA in Political Science & Philosophy; West Georgia University; Carrollton, Georgia; 1975; GPA = 3.5<br />

(Included honorary 3-month internship with the Education Committee of State of Georgia House of Representatives)<br />

CERTIFICATIONS<br />

ITIL Service Management Foundations Certification (2007); Project Management Professional (PMP) (2003); Microsoft<br />

Certified Systems Engineer + Internet (MCSE + I) (2001); Certified Novell Engineer 5, 4, 3 (CNE) (1999, 1996, 1993);<br />

Master Certified Novell Engineer (MCNE) (1995); Microsoft Certified Systems Engineer (MCSE) (1998); Microsoft<br />

Certified Solution Developer (MCSD) (1997); Certified IBM IS Availability Specialist (ISAS) (1993).<br />

ADJUNCT TEACHING, PRESENTATIONS, COMMUNITY SERVICE, & MEMBERSHIP<br />

Attachment #15<br />

Page 5 of 5<br />

University of Maryland (UMUC) & Florida State University (FSU): 2004 to Current (Periodic) – Taught<br />

undergraduate and graduate online courses in project management, systems analysis/design, and IT management<br />

TPRC Conference (Arlington, VA) & Rutgers Mobile Conference (New Brunswick, NJ) research papers: 2009<br />

IQPC IT Financial Management & PMO Conference (Miami, FL & Toronto, ON) Presentations: 2005 & 2006<br />

Community Service: Tallahassee PMI Chapter – Member since 2002 and in 2009 served as VP of Communications.<br />

Membership: PMI, Tallahassee PMI Chapter, International Association of Emergency Managers (IAEM), NENA<br />

Page 192 of 282 Posted at 5:00 p.m. on August 31, 2012

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