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Systematic Review - Network for Business Sustainability

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customers or the acquisition of new customers (Carrillo-<br />

Hermosilla, Del Rio & Könnölä, 2010).<br />

However, by adding environmental and social<br />

considerations, SOI is differentiated from conventional<br />

innovation in its purpose and direction (Bos-Brouwers,<br />

2010b). As SOI progresses, it increasingly requires<br />

more integrated thinking, connecting a wider range of<br />

considerations than those that characterize traditional<br />

innovation. More progressive firms are looking to<br />

ensure that sustainability practices are embedded in all<br />

decisions and processes throughout the business.<br />

Many companies have embraced the practice of<br />

environmental management, but few have seriously<br />

engaged the idea of sustainability (Shrivastava & Hart,<br />

1995), and moving beyond Operational Optimization<br />

requires a radical approach. A sustainability orientation<br />

then renders innovation more complex and ambiguous.<br />

Once firms are in the Organizational Trans<strong>for</strong>mation<br />

context, its complexities include the following:<br />

• Balancing the three dimensions of the TBL and, in<br />

particular, paying greater attention to the social and<br />

environmental dimensions<br />

• Embedding appropriate tools and processes to<br />

enable implementation of SOI across the firm<br />

• Involving and engaging with a wider range of<br />

external stakeholders with potentially competing<br />

interests to work toward systemic change, such as<br />

extending sustainability thinking to suppliers and<br />

customers who may lack experience, knowledge<br />

and confidence in SOI<br />

• Developing new mechanisms to access specialist<br />

knowledge and expertise<br />

• Acquiring appropriate search skills to respond to<br />

new knowledge requirements<br />

• Redefining who key stakeholders are and ensuring<br />

that their interests are understood and incorporated<br />

into decision-making<br />

• Investigating life cycles of products, the origins and<br />

sustainability of raw materials, the physical and social<br />

consequences of production and consumption, and<br />

the fate of products at the end of their useful life<br />

• Integrating sustainability thinking more deeply into<br />

organizational behaviours and processes through<br />

leadership and a culture conducive to changing and<br />

reframing the purpose of the firm (i.e. embedding<br />

economic activity in society)<br />

• Unlearning existing competences as the current<br />

models of innovation, and research and development<br />

(R&D) may not be sufficient to deliver a sustainable<br />

business<br />

In summary, the integration of economic, social and<br />

environmental considerations distinguishes SOI from<br />

conventional innovation, rendering the SOI process more<br />

complex and challenging, especially as it progresses.<br />

Thus, SOI has significant implications <strong>for</strong> a firm’s<br />

capabilities; its networks of stakeholder relationships; its<br />

knowledge management (particularly its ability to acquire,<br />

assimilate and exploit new knowledge); the firm’s wider<br />

systemic relations; its visionary leadership and culture <strong>for</strong><br />

SOI; and the integration of sustainability into products,<br />

services, practices and strategy.<br />

The next chapter describes the framework and its<br />

developments in more detail and begins to outline<br />

associated innovation activities. Pages 22 to 56<br />

illustrate the practical use of innovation activities in detail<br />

and the changes in thinking and practice required to<br />

move from Operational Optimization to Organizational<br />

Trans<strong>for</strong>mation.<br />

Innovating <strong>for</strong> <strong>Sustainability</strong> 13

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