Printer DA70S, DA75S Operator Guide - Pitney Bowes Canada
Printer DA70S, DA75S Operator Guide - Pitney Bowes Canada
Printer DA70S, DA75S Operator Guide - Pitney Bowes Canada
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4 • Troubleshooting<br />
Problems and Solutions<br />
Before calling for service, look for your problem below. If you can<br />
solve the problem yourself, you will be able to resume printing<br />
sooner.<br />
Feed Problems<br />
Problem Reason Solution<br />
Intermittent<br />
Feed<br />
Multifeeds<br />
(Feeds<br />
Doubles) or<br />
Skewing<br />
Feed Ramp not used. The feed ramp adds a gentle<br />
slope to the stack and helps<br />
feeding. If you're using the<br />
ramp, check the H-Block gap for<br />
proper separation. Also make<br />
sure the wire frame is centered<br />
under the ma te ri al.<br />
See Chapter 2, <strong>Printer</strong> Basics<br />
for more information.<br />
Dirty feed rollers. Clean the feed roller with<br />
alcohol. DO NOT use any other<br />
solvents or detergents. They<br />
could damage the feed rollers.<br />
Paper dust present<br />
(yellow or white<br />
residue), blocking<br />
feed sensor.<br />
Too much material in<br />
feeder (too heavy).<br />
Weight of stack must<br />
be 20 lbs. (9kg) or<br />
less.<br />
Separators (H-blocks)<br />
not set correctly.<br />
Side guide set<br />
incorrectly.<br />
Media thickness knob<br />
set too thick.<br />
Clean sensor with compressed<br />
air.<br />
See Chapter 3, <strong>Printer</strong><br />
Maintenance for more<br />
information.<br />
Remove some material from<br />
stack.<br />
Adjust H-Blocks to thickness of<br />
material.<br />
Check side guide position.<br />
See Chapter 2, <strong>Printer</strong> Basics<br />
for more information.<br />
Reduce setting.<br />
4-2 SV61665 Rev. D
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