snap ethernet-based i/o units protocols and programming guide
snap ethernet-based i/o units protocols and programming guide
snap ethernet-based i/o units protocols and programming guide
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For Help<br />
CHAPTER 1: INTRODUCTION<br />
If you have problems installing or using SNAP Ethernet-<strong>based</strong> I/O <strong>units</strong> <strong>and</strong> cannot find the help<br />
you need in this <strong>guide</strong> or on our Web site, contact Opto 22 Product Support.<br />
Phone: 800-TEK-OPTO (835-6786)<br />
909-695-3080<br />
(Hours are Monday through Friday,<br />
8 a.m. to 5 p.m. Pacific Time)<br />
Fax: 909-695-3017<br />
Email: support@opto22.com<br />
Opto 22 Web site: support.opto22.com<br />
NOTE: Email messages<br />
<strong>and</strong> phone calls to<br />
Opto 22 Product Support<br />
are grouped together <strong>and</strong><br />
answered in the order<br />
received; neither takes<br />
priority.<br />
When calling for technical support, be prepared to provide the following information about your<br />
system to the Product Support engineer:<br />
Software <strong>and</strong> version being used<br />
Brain <strong>and</strong> controller firmware version (as applicable)<br />
PC configuration (type of processor, speed, memory, <strong>and</strong> operating system)<br />
A complete description of your hardware <strong>and</strong> operating systems, including:<br />
– jumper configuration<br />
– loader <strong>and</strong> kernel versions for the brain, <strong>and</strong> date codes of I/O <strong>units</strong> (available through<br />
ioManager; see the Troubleshooting chapter in form #1460, the SNAP Ethernet-Based<br />
I/O Units User’s Guide).<br />
– IP addresses <strong>and</strong> net masks for devices on the system<br />
– accessories installed (such as expansion cards)<br />
– type of power supply<br />
– third-party devices installed (for example, barcode readers)<br />
Specific error messages seen.<br />
SNAP Ethernet-Based I/O Units Protocols <strong>and</strong> Programming Guide 5