Master of Occupational Therapy Program - Governors State University

Governors State University
College of Health and Human Services
Occupational Therapy Department
Policy: Student Complaints Number: OT 502 Page 1 of 1
Effective: Reviewed: 6/11
Supersedes: Revised: 7/21/09
Policy:
Student complaints are submitted and resolved according to departmental procedures.
Purpose:
To ensure that each student has a fair hearing to all complaints and that complaints are addressed
in a timely, efficient manner.
Procedure:
1.0 A student with a complaint submits the complaint verbally to the appropriate
individual.
1.1 Complaints regarding the occupational therapy program are submitted to his/her
instructor or academic advisor.
1.1.1 Complaints of this nature include the student’s belief that a policy,
procedure, or practice has been violated, which adversely affects
him/her.
1.2 Complaints regarding a grade in a course are submitted in writing to the instructor of the
course.
2.0 Complaints are documented by the receiver, and a written response is returned to
the student within three working days.
1.1 A copy of the written response is forwarded to the program director and
maintained in the departmental file.
3.0 If the student is dissatisfied with the initial response he/she submits the complaint
in writing to the program director.
1.1 The complaint is documented by the program director.
1.2 The initial response is reviewed.
1.3 A written response from the program director is forwarded to the student
within three working days.
4.0 If the student remains dissatisfied with the response, he/she may submit a formal
grievance. (See policy OT 503)