ePrism User Guide - EdgeWave

System Status and Utilities
Utility Functions
The Utility Functions allow you to control the following system services:
• Stop/Start Mail Services — You can stop or start all mail services by clicking on the Stop/
Start Mail System Control option.
• Disable/Enable Sending and Receiving — Alternately, you can also enable or disable only
the Receiving or Sending of mail by clicking the appropriate button. This is useful if you only
want to stop the processing of mail in one direction only. For example, you may want to turn
off the sending of mail to troubleshoot errors with SMTP delivery, while still being able to
receive incoming mail.
• Flush Mail Queue — The Flush button is used reprocess any queued mail in the system.
Only click this button once. If the mail queue does not process, you may be having other types
of delivery problems, and reprocessing the mail queue will only add additional load to the
system.
Diagnostics
The Diagnostics section contains networking and SMTP utilities to help troubleshoot network and
mail delivery issues.
See “Network and Mail Diagnostics” on page 258 for more detailed information on using these
diagnostic tools for troubleshooting.
• Hostname Lookup — Allows you to verify host name resolution by looking up a host on a
DNS name server.
• SMTP Probe — Allows you to send a test email to a remote SMTP server.
• Ping — Ensures network connectivity via ICMP ping
• Traceroute — Ensures routing connectivity by tracing the routes of network data from source
to destination server.
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