ePrism User Guide - EdgeWave

System Management
Problem Reporting
Problem reporting allows you to send important configuration and logging information to St.
Bernard Technical Support for help with troubleshooting system issues. This feature should be
used in conjunction with an existing support request with technical support.
Select Management -> Problem Reporting to configure your troubleshooting configuration
information.
• Send To — Enter an email address to send the reports. The default is St. Bernard Technical
Support, but you can also put in your own email address so that you can view them before
sending them to St. Bernard.
• Mail Log — Sends the latest daily mail server log.
• Mail Configuration — Sends your current mail configuration file.
• Mail Queue Stats — Sends a snapshot of the latest current mail queue statistics.
• System Log — Sends the latest daily system log file.
Click Update to save the information in the form, and click Send Now to send the information to
the configured email address.
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